Simbase experienced a notice incident on September 9, 2025, lasting 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 09, 2025, 06:40 PM UTC
Potential roaming performance degradation affecting mobile network in the Netherlands. No confirmed impact on IoT connectivity yet, but situation is being monitored. Affected countries: NL
- investigating Sep 09, 2025, 06:40 PM UTC
[2025-09-09 18:25:17] - Incident status was updated to "investigating". Summary: A provider reports degraded roaming performance affecting some customers. Currently, no impact on IoT customers has been observed, and no incidents have been reported. The situation is being monitored closely, and updates will be provided if any IoT-related issues are detected.
- resolved Sep 09, 2025, 07:00 PM UTC
[2025-09-09 18:58:08] - Incident status was updated to "resolved". Summary: The root cause of the incident has been identified as a signaling storm triggered by MVNO activities. Roaming traffic has been restored and the issue is now resolved. Initial assessments indicate no impact on IoT customers.