SignUpGenius experienced a major incident on October 20, 2025 affecting Current status by service (Mobile Web) and Current status by service (SignUpGenius Main) and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Current status by service (Mobile Web)Current status by service (SignUpGenius Main)Current status by service (v3 API)Current status by service (SignUpGenius - v1/v2 API)Current status by service (SignUpGenius Donations)Current status by service (SignUpGenius Tickets)Current status by service (SignUpGenius Auctions)Services (Email Services)Services (Embed Service)Services (Calendar Service)
Update timeline
- investigating Oct 20, 2025, 06:54 PM UTC
We're currently experiencing service issues due to an ongoing AWS outage affecting multiple services in the US-East region. Our team is actively monitoring the situation. We'll update you as AWS resolves the underlying infrastructure issues.
- resolved Oct 20, 2025, 08:40 PM UTC
Service Restored Our services are now fully operational. We've successfully migrated to an unaffected region while AWS resolves their US-East-1 outage. All features are now available with normal performance.