SignOnSite Outage History

Incident Description: We are currently experiencing an issue with the password length field during account registration on iOS devices. Users may encounter difficulties when attempting to create an account, as the system does not properly accept passwords that meet the required length. Status: We are actively working to resolve this issue. In the meantime, we recommend users complete their registration through a web browser as a temporary solution. Temporary Solution: To successfully register your account, please use the following link to complete the process via a web browser: http://app.signonsite.com.au/register We apologise for the inconvenience and appreciate your patience as we work to fix this issue. Updates: We will continue to provide updates as we resolve the bug and ensure a seamless registration experience across all devices. Thank you for your understanding.

We are currently investigating an issue affecting the Evacs service across both web and mobile platforms. Specifically, iOS devices are freezing during the start of an evac, which is preventing users from proceeding. Additionally, some devices are not playing the siren when a notification is received, and in some cases, evacuations are unable to be closed out. Current Actions Being Taken: Our engineering team is actively working to identify the root cause of the issue. We're reviewing logs and monitoring the system to isolate the issue affecting the iOS devices and siren notifications. A fix is being prioritised and we'll provide updates as more information becomes available. Please note: If you're experiencing this issue, we recommend refraining from initiating evacuations for the time being while we work on resolving this. We apologise for the inconvenience and appreciate your patience as we work to restore full service.

We are currently investigating an issue with the latest version of the Android application where the application does not start up.