SignOnSite incident

Flexible Forms Access Issue on iOS and Android

Resolved after 2 days 23 hours, affecting iOS App and Android App, on November 14, 2025.

monitoring Nov 14, 2025, 02:54 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 14, 2025, 01:01 AM UTC
Resolved
Nov 17, 2025, 12:15 AM UTC
Duration
2d 23h
Detected by Pingoru
Nov 14, 2025, 01:01 AM UTC

Affected components

iOS AppAndroid App

Update timeline

  1. identified Nov 14, 2025, 01:01 AM UTC

    We’re aware of an issue preventing users from accessing the Flexible Forms tab in the iOS and Android apps. Our engineering team has identified the underlying cause and is working to restore functionality as soon as possible. We’ll share further updates as progress continues. Thank you for your patience.

  2. monitoring Nov 14, 2025, 02:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 17, 2025, 12:15 AM UTC

    This incident has been resolved.

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