SignOnSite incident
Account Registration - Password Length Bug on iOS
SignOnSite experienced a major incident on April 2, 2025 affecting iOS App, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2025, 11:46 PM UTC
Incident Description: We are currently experiencing an issue with the password length field during account registration on iOS devices. Users may encounter difficulties when attempting to create an account, as the system does not properly accept passwords that meet the required length. Status: We are actively working to resolve this issue. In the meantime, we recommend users complete their registration through a web browser as a temporary solution. Temporary Solution: To successfully register your account, please use the following link to complete the process via a web browser: http://app.signonsite.com.au/register We apologise for the inconvenience and appreciate your patience as we work to fix this issue. Updates: We will continue to provide updates as we resolve the bug and ensure a seamless registration experience across all devices. Thank you for your understanding.
- identified Apr 02, 2025, 11:47 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 03, 2025, 04:57 AM UTC
This incident has been resolved.