SignOnSite experienced a notice incident on March 20, 2025 affecting Website and iOS App and 1 more component, lasting 18d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2025, 04:45 AM UTC
We are currently investigating an issue affecting the Evacs service across both web and mobile platforms. Specifically, iOS devices are freezing during the start of an evac, which is preventing users from proceeding. Additionally, some devices are not playing the siren when a notification is received, and in some cases, evacuations are unable to be closed out. Current Actions Being Taken: Our engineering team is actively working to identify the root cause of the issue. We're reviewing logs and monitoring the system to isolate the issue affecting the iOS devices and siren notifications. A fix is being prioritised and we'll provide updates as more information becomes available. Please note: If you're experiencing this issue, we recommend refraining from initiating evacuations for the time being while we work on resolving this. We apologise for the inconvenience and appreciate your patience as we work to restore full service.
- identified Mar 24, 2025, 01:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 01, 2025, 04:03 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 03, 2025, 05:12 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 03, 2025, 05:15 AM UTC
This incident has been resolved.