Signicat incident

Degraded performance - Digital Trust Platform

Major Resolved View vendor source →
Started
Apr 26, 2026, 11:40 AM UTC
Resolved
Apr 26, 2026, 01:09 PM UTC
Duration
1h 29m
Detected by Pingoru
Apr 26, 2026, 11:40 AM UTC

Affected components

eIDV Provider: Signicat PaperBankID AMLOnboarding API - eIDVOpenID ConnectDSF NorwayReuseID APIPortal and Portal APISign API v2Audkenni App.beIDEnterprise Sign APIeIDV Provider: OnfidoBrønnøysundOnboarding API - eID HubSAML 2.0DVV FinlandAssure APIUniversal APIBuypassExpress Signature APIeIDV Provider: ReadIDFolkeregisteretOnboarding API - SigningAuthentication APISPAR SwedeneIDV Provider: Signicat VideoIDDocuments GatewayInfotorgQualified Timestamps (QTSA)TrapetsMobileIDCzech Bank iDIdentity GatewayeIDV Provider: FaceTecDigiDDocumentServiceKamer Van Koophandel (KvK)PictureIDDocuments APIPasskeysPackagingServiceVideoIDSurePayDigiD CombiConnectIdentity APIData VerificationArchiveServiceeHerkenningSmileIDAssure APICreditsafeeParakstsEmail OTPWebIDDun & Bradstreet (formerly Bisnode)Estonian ID CardOpenRegisters (Kausate)SignatureID AESFinnish Bank eIDs (FTN)MobileIDSignatureID QESFreja eIDDigital Evidence ManagementSignicat Identity BrokerID-PorteniDINitsmeOwnIdPMitIDMy SignicatSignicat dashboardMobileID (OIDC)mojeIDNorwegian BankIDPersonalausweisSamleikinSithsSK Mobile-IDSmart-IDSMS OTPSPIDSwedish BankIDSuomi.fi e-identification

Update timeline

  1. investigating Apr 26, 2026, 11:51 AM UTC

    We are currently observing degraded performance from our provider Google Cloud, possibly affecting services on DTP. Incident response has been initiated and we are working on determining if there is any impact.

  2. investigating Apr 26, 2026, 11:54 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 26, 2026, 11:57 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 26, 2026, 12:24 PM UTC

    We are seeing issues with several services. We are in touch with Google support, and they are investigating on their side.

  5. monitoring Apr 26, 2026, 12:49 PM UTC

    We see improvement and services are restored. We will continue monitoring to see if systems are stable.

  6. resolved Apr 26, 2026, 01:09 PM UTC

    This incident has been resolved.

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