Signicat incident

SMS sending to Europe degraded performance - id.signicat.com

Resolved after 20 hours 49 minutes, affecting SMS OTP and Enterprise Sign API and 1 more, on September 21, 2026.

monitoring Sep 21, 2026, 11:00 AM UTC

A fix has been implemented and we are currently monitoring the issue. We are currently monitoring an issue affecting our sending of SMS's to Europe.

Started
Sep 21, 2026, 10:49 AM UTC
Resolved
Sep 22, 2026, 07:39 AM UTC
Duration
20h 49m
Detected by Pingoru
Sep 21, 2026, 10:49 AM UTC

Affected components

SMS OTPEnterprise Sign APIDocumentService

Update timeline

  1. identified Sep 21, 2026, 10:49 AM UTC

    We are currently investigating an issue affecting our sending of SMS's to Europe. This can effect both sms-otp and sms-notifications.

  2. monitoring Sep 21, 2026, 11:00 AM UTC

    A fix has been implemented and we are currently monitoring the issue. We are currently monitoring an issue affecting our sending of SMS's to Europe.

  3. resolved Sep 22, 2026, 07:39 AM UTC

    The issue has been resolved.

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