Signicat incident

SMS sending to Europe degraded performance - id.signicat.com

Resolved after 5 hours 35 minutes, affecting SMS OTP and Enterprise Sign API and 1 more, on September 24, 2026.

monitoring Sep 24, 2026, 11:30 AM UTC

We are seeing an increase in successful SMS's sending to Europe once again. We will continue to monitor the service for potential issues and deploy a permanent fix soon.

Started
Sep 24, 2026, 06:54 AM UTC
Resolved
Sep 24, 2026, 12:29 PM UTC
Duration
5h 35m
Detected by Pingoru
Sep 24, 2026, 06:54 AM UTC

Affected components

SMS OTPEnterprise Sign APIDocumentService

Update timeline

  1. identified Sep 24, 2026, 06:54 AM UTC

    We are currently investigating an issue affecting our sending of SMS's to Europe. This can effect both sms-otp and sms-notifications.

  2. monitoring Sep 24, 2026, 11:30 AM UTC

    We are seeing an increase in successful SMS's sending to Europe once again. We will continue to monitor the service for potential issues and deploy a permanent fix soon.

  3. resolved Sep 24, 2026, 12:29 PM UTC

    The issue have been resolved.

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