Resolved after 2 hours 54 minutes, affecting eIDV Provider: Onfido, on September 30, 2026.
The provider has deployed a fix. We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring Sep 30, 2026, 11:09 AM UTC
An incident is currently affecting Onfido. Our connection towards this 3rd party service is running but is not functioning properly as a result of their incident. We are monitoring their progression towards resolution.
- monitoring Sep 30, 2026, 11:28 AM UTC
The issue has been identified by the provider and a workaround applied for now. We continue to monitor their progression towards resolution.
- monitoring Sep 30, 2026, 12:44 PM UTC
The provider has deployed a fix. We are continuing to monitor for any further issues.
- resolved Sep 30, 2026, 02:03 PM UTC
The incident has been resolved.
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