Signicat incident
Degraded performance - ID Document and Biometric Verification - VideoID and Assure API
Resolved after 19 hours 18 minutes, affecting VideoID and Assure API and 1 more, on October 6, 2026.
The incident affecting ID Document and Biometric Verification - Assure API has been resolved. We continue to monitor the VideoID performance. We apologize for any inconvenience caused.
Affected components
Update timeline
- investigating Oct 06, 2026, 11:16 AM UTC
We are currently observing degraded performance with VideoID and Assure API. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
- monitoring Oct 06, 2026, 01:59 PM UTC
The incident affecting ID Document and Biometric Verification - Assure API has been resolved. We continue to monitor the VideoID performance. We apologize for any inconvenience caused.
- resolved Oct 07, 2026, 06:35 AM UTC
The issue has been resolved.
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