SignalPath had 8 outages in the last 2 years totaling 92h 50m of downtime — averaging 0.3 incidents per month.
There were 8 SignalPath outages since November 11, 2024 totaling 92h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
An issue has been identified with Viewpoint API request authentication. We are currently investigating this issue.
A fix for the Viewpoint API request authentication has been implemented. We are continuing to monitor the results.
This incident has been resolved.
Some users may experience slowness and intermittent error messages within Enterprise and TrialPath. Our team is currently working to resolve the issue. We apologize for the inconvenience and will provide updates via the status page.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may experience a service outage with Finance. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.
We have identified the source of the issue and are testing a fix. We thank you for your patience and will continue to provide updates via the status page
A fix for the issue has been deployed and tested, and normal application functionality has been restored. We will continue to monitor the application state with the fix in place.
This incident has been resolved.
Some users may experience a service outage with Insights. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.
The SiteCTMS Insights application suite has been fully restored. We will continue monitor the status of the application.
Some users may experience slowness within the application. Our team is currently working to resolve the issue. We apologize for the inconvenience and will provide updates via the status page.
This incident has been resolved. The on-call team will continue monitor the status of the application.
Some users may experience a service outage with Insights and API systems. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page
There is an outage with our hosting provider causing users to experience a service outage with Insights and API systems. We apologize for the inconvenience and will provide updates via the status page
An update has been applied and our team is continuing to monitor Insights and API status as the update rolls out. We apologize for the inconvenience and will provide updates via the status page
Primary issue was resolved around 4:49 PM EST yesterday and then affected systems took some time to catch back up.
Currently the SiteCTMS Application is experiencing a total outage. The on-call team is investigating and will post updates as more information comes up
The CTMS team is still investigating the system outage. The team will continue to post updates as they come up.
SiteCTMS has identified the issue and is working on bringing the application back online fully. The on-call team will continue to provide updates and monitor the system as services become available
The SiteCTMS application suite has been fully restored. The on-call team will continue monitor the status of the application.
Some users may experience a service outage with Accounting. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.
SiteCTMS team has identified the issue and deployed a resolution. The team will continue to monitor the situation and finance performance.
We are continuing to investigate an issue with Accounting. Our team is continuing work to restore the service. We apologize for the inconvenience and will provide updates via the status page.
This incident has been resolved. We will continue to monitor the application for any performance concerns.