SignalPath experienced a major incident on January 15, 2026 affecting TrialPath, lasting 7h 17m. The incident has been resolved; the full update timeline is below.
Affected components
TrialPath
Update timeline
- investigating Jan 15, 2026, 05:45 PM UTC
Some users may experience a service outage with Finance. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.
- identified Jan 15, 2026, 08:55 PM UTC
We have identified the source of the issue and are testing a fix. We thank you for your patience and will continue to provide updates via the status page
- monitoring Jan 15, 2026, 10:45 PM UTC
A fix for the issue has been deployed and tested, and normal application functionality has been restored. We will continue to monitor the application state with the fix in place.
- resolved Jan 16, 2026, 01:03 AM UTC
This incident has been resolved.