SignalFx US0 incident

Splunk Observability Cloud Web Interface Degraded

Critical Resolved View vendor source →

SignalFx US0 experienced a critical incident on November 5, 2025 affecting Splunk Observability Cloud Web Interface and Splunk Observability Cloud API, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 06:49 PM UTC
Resolved
Nov 05, 2025, 11:21 PM UTC
Duration
4h 31m
Detected by Pingoru
Nov 05, 2025, 06:49 PM UTC

Affected components

Splunk Observability Cloud Web InterfaceSplunk Observability Cloud API

Update timeline

  1. investigating Nov 05, 2025, 06:49 PM UTC

    We are investigating degraded performance of the Splunk Observability Cloud web application. Data ingest is not impacted at this time. We will provide an update as soon as possible.

  2. investigating Nov 05, 2025, 07:23 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 05, 2025, 07:54 PM UTC

    The underlying system is still recovering and the overall state of the application continues to be degraded at this time. The team is still exploring options to accelerate recovery.

  4. investigating Nov 05, 2025, 08:22 PM UTC

    The system is still recovering, so the application remains degraded. The team is actively exploring ways to speed up recovery and restore full functionality as soon as possible.

  5. identified Nov 05, 2025, 08:56 PM UTC

    The issue has been identified and teams are working on a fix.

  6. identified Nov 05, 2025, 09:32 PM UTC

    The application remains degraded with impacted UI access and web application performance while teams continue working to implement a fix.

  7. identified Nov 05, 2025, 09:37 PM UTC

    We are continuing to work on a fix for this issue.

  8. identified Nov 05, 2025, 10:07 PM UTC

    Teams continue to work towards resolving the issue. While some progress has been made, the application is still experiencing degraded performance and limited UI access. We are closely monitoring the situation and will provide further updates as we implement a fix. Thank you for your continued patience.

  9. identified Nov 05, 2025, 10:29 PM UTC

    We are seeing signs of recovery, and customers should now be able to access both the UI and API. Our teams continue to monitor performance closely to ensure full restoration of service. Thank you for your patience as we work to resolve any remaining issues.

  10. monitoring Nov 05, 2025, 11:03 PM UTC

    At this time, we anticipate systems to be working as expected. Our teams will continue to monitor performance to ensure stability.

  11. resolved Nov 05, 2025, 11:21 PM UTC

    This incident has been resolved.