SignalFx US1 incident
Degraded performance - Multiple services impacted due to cloud provider outage in the region
SignalFx US1 experienced a major incident on October 20, 2025 affecting Cloud Integrations and Splunk CloudWatch Metric Streams, lasting 15h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:29 AM UTC
Multiple Splunk Observability cloud services are impacted due to an ongoing AWS outage in the region. https://health.aws.amazon.com/health/status?path=open-issues
- investigating Oct 20, 2025, 02:42 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 03:44 PM UTC
We are continuing to see degraded performance across all services due to ongoing AWS outage. We are not receiving Datapoints from us-east-1 AWS intermittently due the same ongoing AWS outage.
- investigating Oct 20, 2025, 04:15 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 05:05 PM UTC
Due to ongoing AWS outage, we are continuing to see degraded performance Splunk Cloud Integration services. We are not receiving Datapoints from AWS us-east-1 intermittently.
- investigating Oct 20, 2025, 06:15 PM UTC
Due to ongoing AWS outage, we are continuing to see degraded performance for Splunk Cloud Integration services. We are not receiving Datapoints from AWS us-east-1 intermittently.
- identified Oct 20, 2025, 07:29 PM UTC
Due to ongoing AWS outage, we are continuing to see degraded performance for Splunk Cloud Integration services. We are not receiving Datapoints from AWS us-east-1 intermittently.
- identified Oct 20, 2025, 08:35 PM UTC
As AWS continues its recovery efforts in the US-EAST-1 region, users in this region may still experience intermittent issues. We are closely monitoring AWS updates and will provide additional status information as it becomes available.
- monitoring Oct 20, 2025, 10:13 PM UTC
As AWS continues its recovery efforts in the US-EAST-1 region, users in this region may still experience intermittent issues. We are closely monitoring AWS updates and will provide additional status information as it becomes available.
- resolved Oct 20, 2025, 11:46 PM UTC
AWS has reported that the earlier issues impacting services in the US-EAST-1 (N. Virginia) region have been fully resolved as of 3:01 PM PDT. All impacted services have returned to normal operations. Users may continue to observe minor latency or delays as AWS and dependent services complete backlog processing and return to standard performance levels. We understand the criticality of your services and appreciate your patience.