SignalFx US1 incident

Intermittent failures when using charts, detectors, or doing searches.

Major Resolved View vendor source →

SignalFx US1 experienced a major incident on November 7, 2025 affecting Splunk Observability Cloud Web Interface and Splunk Observability Cloud API, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2025, 10:37 PM UTC
Resolved
Nov 08, 2025, 02:41 AM UTC
Duration
4h 3m
Detected by Pingoru
Nov 07, 2025, 10:37 PM UTC

Affected components

Splunk Observability Cloud Web InterfaceSplunk Observability Cloud API

Update timeline

  1. investigating Nov 07, 2025, 10:37 PM UTC

    We are investigating a reported issue indicating slowness and degraded performance within the US1 region. As a result, some customers may experience degraded UI performance when using charts, detectors, and running searches. Ingestion is not impacted.

  2. investigating Nov 07, 2025, 11:13 PM UTC

    We are still investigating the reported issue of slowness and degraded performance in the US1 region. Customers will continue experiencing degraded UI performance with charts, detectors, and searches. Please note that ingestion is not affected.

  3. investigating Nov 07, 2025, 11:51 PM UTC

    We continue investigating the reported issue of slowness and degraded performance in the US1 region. Our engineering team is taking appropriate actions to mitigate impact as quickly as possible. Customers will continue experiencing degraded UI performance with charts, detectors, and searches. Please note that ingestion is not affected.

  4. investigating Nov 08, 2025, 12:37 AM UTC

    We continue investigating the reported issue of slowness and degraded performance in the US1 region. Our engineering team is taking appropriate actions to mitigate impact as quickly as possible. Customers will continue experiencing degraded UI performance with charts, detectors, and searches. Please note that ingestion is not affected.

  5. investigating Nov 08, 2025, 01:08 AM UTC

    We are still investigating the reported issue of slowness and degraded performance in the US1 region. Customers will continue experiencing degraded UI performance with charts, detectors, and searches. Please note that ingestion is not affected.

  6. investigating Nov 08, 2025, 01:47 AM UTC

    We are still investigating the reported issue of slowness and degraded performance in the US1 region. Customers will continue experiencing degraded UI performance with charts, detectors, and searches. Please note that ingestion is not affected.

  7. monitoring Nov 08, 2025, 01:58 AM UTC

    Service restoration is underway following the identification and mitigation of a high-consumption process. You may experience temporary issues while we fully restore functionality. Thank you for your patience.

  8. resolved Nov 08, 2025, 02:41 AM UTC

    The Observability services in US1 region have been fully restored and are now operational. We apologize for any inconvenience caused during the outage. Thank you for your patience.