SignalFx US1 experienced a major incident on January 28, 2026 affecting Splunk APM Interface, lasting 6h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 09:32 PM UTC
We are investigating a major outage of the Splunk APM web application, detected starting at 12:40pm PT. We will provide an update as soon as possible.
- investigating Jan 28, 2026, 09:33 PM UTC
We are continuing to investigate this issue.
- investigating Jan 28, 2026, 10:05 PM UTC
We are investigating an issue affecting the Splunk APM interface, first detected at approximately 12:40 PM PT. Users may see APM dashboards and service views not loading. Our teams are actively working to resolve the issue. We will share updates as more information becomes available.
- investigating Jan 28, 2026, 10:41 PM UTC
We are continuing to investigate an ongoing issue impacting Splunk APM metrics visibility, where customers may experience missing or incomplete APM data, including Overview dashboards, service-level metrics, Success Rate and Success Rate SLI graphs, and custom dashboards showing no data.
- identified Jan 28, 2026, 11:05 PM UTC
We have identified an issue impacting Splunk APM metrics visibility, where customers may experience missing or incomplete APM data, including Overview dashboards, service-level metrics, Success Rate and Success Rate SLI graphs, and custom dashboards showing no data. Our engineering teams are actively implementing the fix.
- identified Jan 28, 2026, 11:41 PM UTC
We are actively implementing a fix to restore Splunk APM metrics by rolling back recent changes in a controlled manner. The rollback is being closely monitored to ensure stability as each component is completed. We will provide the next update once the rollback is complete.
- identified Jan 29, 2026, 12:18 AM UTC
We are actively implementing a fix to restore Splunk APM metrics and dashboards by rolling back recent changes in a controlled manner. The rollback is being closely monitored to ensure stability as each component is completed. We will provide the next update once the rollback is complete.
- identified Jan 29, 2026, 01:32 AM UTC
We are actively implementing a fix to restore Splunk APM metrics and dashboards by rolling back recent changes in a controlled manner. The rollback is being closely monitored to ensure stability as each component is completed. We will provide the next update once the rollback is complete.
- identified Jan 29, 2026, 02:45 AM UTC
We are continuing to work on implementing a fix to restore Splunk APM metrics and dashboards up to date. The rollback is being closely monitored. We will provide the next update once the rollback is completed.
- resolved Jan 29, 2026, 04:18 AM UTC
We have completed the rollback of the recent change affecting Splunk APM metrics and dashboards successfully. After closely monitoring the environment to verify a full recovery, our teams have confirmed that all services are functioning as expected. This incident has been Resolved.