Dashboard and Detectors are not loading

Update timeline

1. investigating Feb 26, 2026, 03:00 PM UTC

   We are currently investigating this issue.

2. investigating Feb 26, 2026, 04:05 PM UTC

   We are currently investigating an issue causing failures in analytics jobs and impacting chart and detector functionality in the UI. Customers may experience degraded performance or data loading issues. Team is actively working to identify mitigation to restore full functionality. We will provide further updates as more information becomes available.

3. identified Feb 26, 2026, 05:00 PM UTC

   We have identified the cause of the issue impacting analytics job processing and UI functionality. Issue was triggered following a ZooKeeper master node restart during scheduled maintenance, which led to service instability and job failures. Recovery actions are in progress, including restarting affected services and stabilizing the environment. Customers may continue to experience degraded performance or data loading issues while mitigation steps are being completed. We will provide further updates as restoration progresses.

4. identified Feb 26, 2026, 06:13 PM UTC

   We are continuing to make progress restoring analytics job processing and UI functionality. Affected services have been restarted. While recovery is progressing, customers may still experience data delays due to backlog processing. Team is actively working on expediting recovery progress.

5. identified Feb 26, 2026, 07:01 PM UTC

   We are continuing restoring analytics job processing and overall UI functionality. The majority of affected services have been successfully restarted, and rolling restarts for remaining components are currently underway. Customers may continue to experience data delays as analytics and detector services process backlogs. We will provide additional updates as stability and performance are fully restored.

6. monitoring Feb 26, 2026, 07:44 PM UTC

   Recovery is complete. Charts and detectors are now loading with 100% successful displayed data. The team are actively monitoring the situation to ensure of no further issues.

7. monitoring Feb 26, 2026, 08:25 PM UTC

   We are continuing to monitor for any further issues.

8. resolved Feb 26, 2026, 08:25 PM UTC

   We have completed the remediation actions and have successfully resolved the incident. At this time, no further action is required of you.