Charts, dashboards and detectors loading is delayed

Update timeline

1. investigating Apr 17, 2026, 05:52 PM UTC

   Charts, dashboards and detectors may load slowly. Datapoint ingest is not affected. We are investigating and will provide an update shortly.

2. identified Apr 17, 2026, 06:07 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Apr 17, 2026, 06:07 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Apr 17, 2026, 06:07 PM UTC

   We have identified the issue. The performance is improving. We will continue to monitor

5. identified Apr 17, 2026, 06:15 PM UTC

   The issue has been identified and a fix is being implemented.

6. monitoring Apr 17, 2026, 06:44 PM UTC

   A fix has been implement and we are currently monitoring the environment.

7. monitoring Apr 17, 2026, 07:49 PM UTC

   We are continuing to monitor the environment.

8. identified Apr 17, 2026, 08:11 PM UTC

   We are moving the updates to an "Identified" status as we continue to address persistent performance issues affecting charts, dashboards, and detectors. While we are actively monitoring the environment and have implemented mitigation measures, some customers may still experience slow load times or intermittent failures. We are actively working to stabilize the environment and we will continue to provide updates as we make progress toward a full resolution.

9. monitoring Apr 17, 2026, 09:10 PM UTC

   A fix has been implemented and we are currently monitoring the results to ensure system stability. We expect this monitoring period to last up to 4 hours. During this time, performance for charts, dashboards, and detectors should continue to improve. We will provide another update once we have confirmed that the environment has fully recovered.

10. monitoring Apr 18, 2026, 01:40 AM UTC

    We are still under monitoring following the implementation of the fix to ensure stability. We will continue to track performance improvements for charts, dashboards, and detectors and will keep you updated as we confirm the environment has fully recovered.

11. resolved Apr 18, 2026, 04:02 AM UTC

    This issue has been resolved. We have confirmed that system stability has been restored, and performance for charts, dashboards, and detectors has returned to normal levels. Thank you.