Sierra Wireless incident

Service Disruption Notification Accessing AirVantage APIs & Device Front End in NA, EU, CAD & AU Regions (GNOC-11189)

Notice Resolved View vendor source →

Sierra Wireless experienced a notice incident on February 11, 2026 affecting API (EU) and Device Front End (EU) and 1 more component, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2026, 03:20 PM UTC
Resolved
Feb 11, 2026, 08:02 PM UTC
Duration
4h 41m
Detected by Pingoru
Feb 11, 2026, 03:20 PM UTC

Affected components

API (EU)Device Front End (EU)API (NA)Device Front End (NA)API (CAD)Device Front End (CAD)API (AU)Device Front End (AU)

Update timeline

  1. investigating Feb 11, 2026, 03:20 PM UTC

    Semtech is experiencing degradation on the AirVantage APIs & Device Front End in the EU & NA region. Our engineers are engaged on restoring services. Impact: Affected: Airvantage APIs other than "release application" are working correctly. Unaffected: Data push for connectivity usages, Provisioning operations, traffic, and device data management remain fully operational. We will provide an update in next 2 hours.

  2. investigating Feb 11, 2026, 03:27 PM UTC

    We are continuing to investigate the issue. We will provide an update in next 2 hours.

  3. monitoring Feb 11, 2026, 05:36 PM UTC

    Our engineers have restored service, and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

  4. resolved Feb 11, 2026, 08:02 PM UTC

    We have not observed any further issues during our monitoring period. We are considering this issue resolved.