Shuttlerock Outage History

Shuttlerock is up right now

Shuttlerock had 5 outages in the last 2 years totaling 34h 55m of downtime — averaging 0.2 incidents per month.

There were 5 Shuttlerock outages since June 10, 2025 totaling 34h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shuttlerock.com

Notice March 31, 2026

Issue reviewing and progressing projects in ShuttlerockCloud

Detected by Pingoru
Mar 31, 2026, 02:43 AM UTC
Resolved
Mar 31, 2026, 05:46 AM UTC
Duration
3h 2m
Affected: Order APIOrder UIRevision UIRevision API
Timeline · 3 updates
  1. investigating Mar 31, 2026, 02:43 AM UTC

    ShuttlerockCloud is currently experiencing an issue that is affecting the reviewing deliverables and progressing project i.e. submitting revisions, approving etc. This is currently being investigated, and we will update you once the issue is resolved.

  2. monitoring Mar 31, 2026, 03:48 AM UTC

    We have applied a fix for this issue, which has resolved the problem for most projects. Some projects are still affected, so we are monitoring, and trying to resolve issues for those projects.

  3. resolved Mar 31, 2026, 05:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 10, 2025

Scheduled Maintenance

Detected by Pingoru
Aug 10, 2025, 08:59 PM UTC
Resolved
Aug 11, 2025, 09:01 PM UTC
Duration
1d
Affected: Order APIOrder UIRevision UIRevision API
Timeline · 3 updates
  1. monitoring Aug 10, 2025, 08:59 PM UTC

    Scheduled system maintenance in progress.

  2. monitoring Aug 11, 2025, 12:00 AM UTC

    All systems are operational and being monitored.

  3. resolved Aug 11, 2025, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 31, 2025

ShuttlerockCloud is available

Detected by Pingoru
Jul 31, 2025, 04:50 AM UTC
Resolved
Jul 31, 2025, 05:40 AM UTC
Duration
49m
Affected: Order APIOrder UIRevision UIRevision API
Timeline · 3 updates
  1. identified Jul 31, 2025, 04:50 AM UTC

    An issue has occured while updating ShuttlerockCloud. Our engineers are working on a fix and we will update you once ShuttlerockCloud is working again. Thank you for your patience.

  2. monitoring Jul 31, 2025, 05:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2025, 05:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 6, 2025

Scheduled Maintenace

Detected by Pingoru
Jul 06, 2025, 09:21 PM UTC
Resolved
Jul 06, 2025, 10:20 PM UTC
Duration
59m
Affected: Order APIOrder UIRevision UIRevision API
Timeline · 3 updates
  1. investigating Jul 06, 2025, 09:21 PM UTC

    We are performing scheduled maintenance. During this period, our services will be temporarily unavailable. We apologize for any inconvenience and appreciate your understanding as we work to improve our platform's performance and reliability. For updates, please check back here or contact our support team if you have any questions.

  2. investigating Jul 06, 2025, 09:22 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 06, 2025, 10:20 PM UTC

    Maintenance is complete, and the service is back online.

Read the full incident report →

Minor June 10, 2025

ShuttlerockCloud is unavailable

Detected by Pingoru
Jun 10, 2025, 02:20 AM UTC
Resolved
Jun 10, 2025, 08:22 AM UTC
Duration
6h 2m
Affected: Order UIRevision UI
Timeline · 3 updates
  1. investigating Jun 10, 2025, 02:20 AM UTC

    There appears to be an issue with Auth0, the application we use for authorization and authentication. Our software engineers are investigating, and we will provide more details once we have identified how to resolve the issue.

  2. monitoring Jun 10, 2025, 02:53 AM UTC

    ShuttlerockCloud is operational again, but we will be monitoring incase the issue resurfaces.

  3. resolved Jun 10, 2025, 08:22 AM UTC

    This incident has been resolved.

Read the full incident report →