Shuttlerock had 9 outages in the last 2 years totaling 54h 26m of downtime — averaging 0.4 incidents per month.
There were 9 Shuttlerock outages since September 16, 2024 totaling 54h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are performing scheduled maintenance. During this period, our services will be temporarily unavailable. We apologize for any inconvenience and appreciate your understanding as we work to improve our platform's performance and reliability. For updates, please check back here or contact our support team if you have any questions.
This incident has been resolved.
ShuttlerockCloud is currently experiencing an issue that is affecting the reviewing deliverables and progressing project i.e. submitting revisions, approving etc. This is currently being investigated, and we will update you once the issue is resolved.
We have applied a fix for this issue, which has resolved the problem for most projects. Some projects are still affected, so we are monitoring, and trying to resolve issues for those projects.
This incident has been resolved.
Scheduled system maintenance in progress.
All systems are operational and being monitored.
This incident has been resolved.
An issue has occured while updating ShuttlerockCloud. Our engineers are working on a fix and we will update you once ShuttlerockCloud is working again. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There appears to be an issue with Auth0, the application we use for authorization and authentication. Our software engineers are investigating, and we will provide more details once we have identified how to resolve the issue.
ShuttlerockCloud is operational again, but we will be monitoring incase the issue resurfaces.
This incident has been resolved.
We are currently investigating the cause of the outage on ShuttlerockCloud.
We are continuing to investigate this issue.
We've identified the issues and have worked through the causes, implementing some fixes. Majority access has now been restored to ShuttlerockCloud, but we're continuing to validate complete recovery and restoration of normal performance.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Access has been restored, and ShuttlerockCloud is now fully operational again. We'll continue to monitor for a period, to ensure there's no further issues - please reach out via our support channels if you encounter any further problems.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We've identified the causes of the issues, and are currently working towards implementing fixes. We'll keep you posted here with updates on our progress as things move forward.
We're continuing to work on resolving the issues, however we've now restored partial access to ShuttlerockCloud, with the homepage and others now reachable again. We'll post further updates here as they develop.
We've implemented fixes for the causes of the issues, and ShuttlerockCloud is now fully operational again. We'll continue to monitor things for a period, to ensure there's no further issues - please reach out via our support channels if you encounter any further problems.
This incident has been resolved.
ShuttlerockCloud is currently experiencing degraded performance due to some unexpected software infrastructure configuration changes. The issue is currently being investigated.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any problems. If you notice any unexpected issues in ShuttlerockCloud, please reach out to our support team.
This incident has been resolved.