Showpad Outage History
Showpad is up right nowPingoru has recorded 50 incidents for Showpad: 7 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 9 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 509 (0%) |
Incidents, newest first
Major August 19, 2026 Degraded performance 1h 27m Showpad Coach, Showpad Content, Showpad Platform
Started Aug 19, 2026, 03:21 PM UTC· resolved Aug 19, 2026, 04:49 PM UTC
- investigating Aug 19, 2026, 03:21 PM UTC
We are currently investigating an issue that is causing platform-wide slowness across all areas of the platform, and may in some cases result in errors. Our team is actively investigating the root cause of the issue.
- investigating Aug 19, 2026, 03:23 PM UTC
We are continuing to investigate this issue.
- investigating Aug 19, 2026, 03:41 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 19, 2026, 03:42 PM UTC
Issue has been identified, systems are recovering, and we are monitoring the recovery.
- monitoring Aug 19, 2026, 04:12 PM UTC
Issues with the Content side of the Platform have been resolved. Coach issues remain and our team is working on restoring access.
- resolved Aug 19, 2026, 04:49 PM UTC
Issues resolved and all pages should be operational again.
Critical April 16, 2026 System error on Coach courses and paths 8h 50m Showpad Coach, Showpad Content, Showpad Platform, API & Integrations
Started Apr 16, 2026, 05:01 AM UTC· resolved Apr 16, 2026, 01:51 PM UTC
- investigating Apr 16, 2026, 05:01 AM UTC
Users accessing My Assignments may encounter an error page. We are currently investigating this issue and will provide regular updates on our progress
- investigating Apr 16, 2026, 06:26 AM UTC
We are continuing to investigate this issue internally and with our AWS partners
- investigating Apr 16, 2026, 06:46 AM UTC
This issue also impacts some non-Coach functions, such as Page editing. We are continuing to investigate.
- resolved Apr 16, 2026, 01:51 PM UTC
The issue impacting Coach courses and paths, and some non-Coach functions, is now resolved. We apologize for the trouble and thank you for your patience.
Minor April 2, 2026 Share content not loading 22m Showpad Content
Started Apr 02, 2026, 11:40 AM UTC· resolved Apr 02, 2026, 12:02 PM UTC
- investigating Apr 02, 2026, 11:40 AM UTC
Content in Shares is currently no loading and returns the 'Service unavailable' message. This only affects content in Shares. Shared Spaces remain unaffected. The issue is being investigated internally and will be resolved as soon as possible.
- resolved Apr 02, 2026, 12:02 PM UTC
The issue with content not loading in Shares is now resolved. We apologize for the trouble and thank you for your patience.
Minor March 13, 2026 Experience builder - limited functionality 1h 41m Showpad Content
Started Mar 13, 2026, 08:51 AM UTC· resolved Mar 13, 2026, 10:32 AM UTC
- identified Mar 13, 2026, 08:51 AM UTC
We have identified an issue that impacts adding assets to an experience and are working to resolve this.
- monitoring Mar 13, 2026, 09:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 10:32 AM UTC
This incident has been resolved.
Minor March 12, 2026 File processing - degraded performance 9h 47m Showpad Content
Started Mar 12, 2026, 01:00 PM UTC· resolved Mar 12, 2026, 10:47 PM UTC
- identified Mar 12, 2026, 01:08 PM UTC
We have identified an issue that is impacting the availability of files in the Library after uploading new files.
- identified Mar 12, 2026, 01:16 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 12, 2026, 01:30 PM UTC
A temporary fix has been implemented. Newly uploaded files will be available in the Library once they are processed.
- monitoring Mar 12, 2026, 08:49 PM UTC
Root issue has been resolved. We are monitoring the re-indexing of newly uploaded files, but should see these become available while working through indexing the backlog.
- resolved Mar 12, 2026, 10:47 PM UTC
All files have been re-indexed.
Major February 10, 2026 "This site can't be reached" error on Showpad 1h 34m Showpad Platform
Started Feb 10, 2026, 09:05 PM UTC· resolved Feb 10, 2026, 10:39 PM UTC
- investigating Feb 10, 2026, 09:05 PM UTC
This error appears to be intermittent. We are currently working with our AWS partners to investigate this issue.
- investigating Feb 10, 2026, 09:06 PM UTC
We are continuing to investigate this issue.
- identified Feb 10, 2026, 09:51 PM UTC
AWS has verified that their initial effort on a portion of their affected subsystem was successful. They are actively working toward performing that mitigation across the system.
- monitoring Feb 10, 2026, 10:06 PM UTC
We can confirm significant recovery for users affected by the "This site can't be reached" error. Please try refreshing the page and/or logging in again to access Showpad. Because of the time that it takes to propagate the fix, some users may still see the error. We are continuing to monitor the situation for more updates.
- resolved Feb 10, 2026, 10:39 PM UTC
This incident has been resolved. Please refreshing the page and/or logging in again to access Showpad.
Critical January 20, 2026 Showpad platform failing to load 1h 23m Showpad Platform
Started Jan 20, 2026, 03:52 PM UTC· resolved Jan 20, 2026, 05:16 PM UTC
- investigating Jan 20, 2026, 03:52 PM UTC
Our engineering team is investigating an issue impacting the Showpad platform, both for users (the Web App) and administrators (the Admin App).
- investigating Jan 20, 2026, 04:44 PM UTC
Our engineering team is still investigating the issue.
- resolved Jan 20, 2026, 05:16 PM UTC
The issue has been resolved and the Showpad platform is back to normal. Reloading the page may be needed if the page contents do not load right away.
Minor October 9, 2025 Errors encountered when saving Advanced Experiences 48m Showpad Content
Started Oct 09, 2025, 04:08 PM UTC· resolved Oct 09, 2025, 04:56 PM UTC
- investigating Oct 09, 2025, 04:08 PM UTC
We are currently investigating an issue specific to saving advanced experiences (mapper, atom, selector) in Showpad, where the experience is stuck in a processing state. This does not impact standard experiences in Showpad. We will post back with updates as they are made available.
- monitoring Oct 09, 2025, 04:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 04:56 PM UTC
This incident has been resolved.
Major October 9, 2025 Interrupted file processing 2h 12m Showpad Content
Started Oct 09, 2025, 01:53 PM UTC· resolved Oct 09, 2025, 04:05 PM UTC
- identified Oct 09, 2025, 01:53 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 09, 2025, 03:45 PM UTC
This incident has been resolved.
- resolved Oct 09, 2025, 04:05 PM UTC
This incident has been resolved.
Minor September 17, 2025 Error encountered when saving Mapper, Atom and Selector Experiences. 28m Showpad Content
Started Sep 17, 2025, 07:25 PM UTC· resolved Sep 17, 2025, 07:54 PM UTC
- investigating Sep 17, 2025, 07:25 PM UTC
We are currently investigating an issue specific to saving advanced experiences (mapper, atom, selector) in Showpad, where an error can prevent the experience from processing. This does not impact standard experiences in Showpad. We will post back with updates as they are made available.
- identified Sep 17, 2025, 07:43 PM UTC
An issue has been identified and our engineering team is working to test and release a fix for the behavior.
- resolved Sep 17, 2025, 07:54 PM UTC
A fix has been released allowing Mapper, Atom and Selector Experiences to save as expected. We apologize for any interruptions this might have caused to your workflow and thank you for your patience as we resolved the issue.
Major September 12, 2025 Showpad platform - Slow and failing requests 28m Showpad Platform
Started Sep 12, 2025, 04:17 PM UTC· resolved Sep 12, 2025, 04:45 PM UTC
- investigating Sep 12, 2025, 04:17 PM UTC
The Showpad Platform is experiencing slowness and failing request. This is impacting both Admins and users. The issue is being investigated at the highest priority internally. We will post back with updates as they are made available.
- identified Sep 12, 2025, 04:25 PM UTC
An issue has been identified by our engineering team and a fix is being rolled out. Once complete we will monitor the solution to ensure performance recovers.
- monitoring Sep 12, 2025, 04:30 PM UTC
The fix has been rolled out and we are monitoring performance as it returns to normal levels.
- resolved Sep 12, 2025, 04:45 PM UTC
Performance levels have returned to normal and the incident has been resolved. We apologize for any interruptions this might have caused and thank you for your patience as we resolved the issue.
Major September 9, 2025 Slow and failing requests 1h 16m Showpad Coach, Showpad Content, Showpad Platform, API & Integrations
Started Sep 09, 2025, 07:13 AM UTC· resolved Sep 09, 2025, 08:29 AM UTC
- investigating Sep 09, 2025, 07:13 AM UTC
The Showpad Platform is experiencing slowness and failing request. The platform is slow for Admins and users. The issue is being investigated internally and will be resolved as soon as possible.
- resolved Sep 09, 2025, 08:29 AM UTC
The issue has been resolved, and the service is working normally again. We apologize for the trouble and thank you for your patience.
Minor July 31, 2025 [Scheduled] Showpad Platform Maintenance for customers using the Google Drive Connector 39d 19h API & Integrations
Started Jul 31, 2025, 05:38 PM UTC· resolved Sep 09, 2025, 01:10 PM UTC
- monitoring Jul 31, 2025, 05:38 PM UTC
For customers using our Google Drive Connector integration, this is to inform you that our scheduled maintenance has been completed and you can now proceed with re-authenticating your Google Drive connection. Though it is working, the connection status may not update immediately after re-authorizing the connector with your Google credentials. If the status shows as "disconnected" after re-authorization, please check back later. It may take up to an hour for the status change to "connected" to appear.
- resolved Sep 09, 2025, 01:10 PM UTC
This incident has been resolved.
Minor July 28, 2025 Showpad experiencing slow performance 26m Showpad Platform
Started Jul 28, 2025, 03:21 PM UTC· resolved Jul 28, 2025, 03:47 PM UTC
- investigating Jul 28, 2025, 03:21 PM UTC
We have identified and are currently investigating an issue impacting the Showpad platform. Both Users and Administrators might experience slow loading times or encounter a message stating “Service Unavailable”
- monitoring Jul 28, 2025, 03:27 PM UTC
A fix has been implemented and we are seeing load times reduce. Once performance across the board is back to normal we'll send out a final update.
- resolved Jul 28, 2025, 03:47 PM UTC
Our monitoring now shows load time performance has returned to normal. Should you continue to experience slow loading times in your Showpad instance, or encounter a "service unavailable" message, please let our Support team know and they can work with you directly to further investigate and resolve the behavior.
Major June 23, 2025 Admin App unavailable 9m Showpad Platform
Started Jun 23, 2025, 12:00 PM UTC· resolved Jun 23, 2025, 12:10 PM UTC
- investigating Jun 23, 2025, 12:00 PM UTC
The Admin App is unavailable The issue is being investigated internally and will be resolved as soon as possible.
- resolved Jun 23, 2025, 12:10 PM UTC
The issue with (what?) is now resolved. We apologize for the trouble and thank you for your patience.
Minor March 27, 2025 Email Delivery Issues 11h 42m Showpad Content
Started Mar 27, 2025, 09:58 PM UTC· resolved Mar 28, 2025, 09:40 AM UTC
- investigating Mar 27, 2025, 09:58 PM UTC
We are currently experiencing issues with our email delivery service, which may result in delays or failures in email sending and receiving. Our engineering team is actively investigating the issue and working on a solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Please note that sharing via our email add-ins (Outlook, Gmail) is not impacted. We will provide updates as soon as more information becomes available.
- identified Mar 27, 2025, 11:14 PM UTC
We have identified the source of the issue impacting our email delivery service. The problem is related to a third-party service we rely on for emails. Our engineering team is actively collaborating with the service provider to resolve the issue as quickly as possible. Please note that sharing via our email add-ins (Outlook, Gmail) remains unaffected. We apologize for any inconvenience this may cause and appreciate your continued patience. We will provide further updates as soon as more information becomes available.
- resolved Mar 28, 2025, 09:40 AM UTC
This incident has been resolved. Emails that were delayed while the issue was ongoing will now have been sent out, and new emails sent from the Showpad apps will be sent out correctly again.
Notice February 28, 2025 Help.showpad.com inaccessible 2h 38m
Started Feb 28, 2025, 11:44 AM UTC· resolved Feb 28, 2025, 02:23 PM UTC
- investigating Feb 28, 2025, 11:44 AM UTC
The Showpad Help Center is currently unavailable. Our team is actively working with our vendor to restore access as quickly as possible. We will provide updates here as soon as the issue is resolved. Thank you for your patience.
- monitoring Feb 28, 2025, 12:10 PM UTC
The Showpad Help Center is now accessible again, and our vendor is actively monitoring the situation to ensure stability.
- resolved Feb 28, 2025, 02:23 PM UTC
The Showpad Help Center is fully operational again. Our vendor has confirmed the issue has been resolved, and no further disruptions are expected. Thank you for your patience.
Major December 9, 2024 Delay in file processing 7h 15m Showpad Platform
Started Dec 09, 2024, 03:22 PM UTC· resolved Dec 09, 2024, 10:37 PM UTC
- investigating Dec 09, 2024, 03:22 PM UTC
Our platform is experiencing delays with file processing. The issue is being investigated internally and will be resolved as soon as possible.
- investigating Dec 09, 2024, 04:27 PM UTC
We are continuing to investigate this issue.
- identified Dec 09, 2024, 05:53 PM UTC
Our engineering team has identified the source of the behavior and are presently focused on both reducing the delay currently being experienced with file processing along with implementing a solution for the root cause of the issue.
- monitoring Dec 09, 2024, 07:04 PM UTC
A fix has been implemented and we are monitoring the results. File processing should be back to normal.
- resolved Dec 09, 2024, 10:37 PM UTC
This incident has been resolved.