Short.io incident

Major incident, which affected both redirects, dashboard, API, customer support and status page

Major Resolved View vendor source →

Short.io experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:18 AM UTC
Resolved
Oct 20, 2025, 07:18 AM UTC
Duration
—
Detected by Pingoru
Oct 20, 2025, 07:18 AM UTC

Update timeline

  1. resolved Oct 20, 2025, 07:18 AM UTC

    Our hosting provider AWS had a major incident with DynamoDB in their primary region, which affected other their services (almost every AWS service was affected). What was affected: * Short links are stored in DynamoDB, so our service had full downtime * We use Intercom for customer support, which is hosted by AWS and it had full downtime, so our support engineers weren’t able to help you * We use Atlassian Statuspage for this status page, they had full downtime, so we could not update status page to mention this incident * We were locked out of our AWS account and were not able to make any changes Within 24 hours we will release our plan how we can prevent such widespread incident from happening