Shorthand Outage History

Shorthand is up right now

Shorthand had 6 outages in the last 2 years totaling 21h 44m of downtime — averaging 0.2 incidents per month.

There were 6 Shorthand outages since May 22, 2025 totaling 21h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shorthand.com

Minor September 8, 2026

Service Disruption

Detected by Pingoru
Sep 08, 2026, 10:19 AM UTC
Resolved
Sep 08, 2026, 01:02 PM UTC
Duration
2h 42m
Affected: Shorthand
Timeline · 4 updates
  1. identified Sep 08, 2026, 10:19 AM UTC

    Shorthand Service Disruption We are currently experiencing a service disruption that may affect logging in, editing stories and publishing. Our Engineering team is working to identify the root cause and implement a solution.

  2. monitoring Sep 08, 2026, 11:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 08, 2026, 11:59 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 08, 2026, 01:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 17, 2026

Service outage

Detected by Pingoru
Jul 17, 2026, 07:51 AM UTC
Resolved
Jul 17, 2026, 08:03 AM UTC
Duration
11m
Affected: Shorthand
Timeline · 1 update
  1. investigating Jul 17, 2026, 07:51 AM UTC

    We're aware of an ongoing issue affecting Creative Companion, the AI assistant that helps you brainstorm ideas, draft copy, and get suggestions while building your story. Our team is actively working on a permanent resolution. Please note that this particular issue only affects our Creative Companion AI chat. We genuinely apologies for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.

Read the full incident report →

Minor February 4, 2026

Media uploads & Publishing failing

Detected by Pingoru
Feb 04, 2026, 12:45 PM UTC
Resolved
Feb 04, 2026, 02:08 PM UTC
Duration
1h 22m
Affected: Shorthand
Timeline · 4 updates
  1. investigating Feb 04, 2026, 12:45 PM UTC

    We are currently aware of an ongoing issue where users experience difficulty when attempting to publish a story or upload media. Our team is actively working on a permanent resolution. Please note that this particular issue only affects some stories and not all customers. We genuinely apologise for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.

  2. investigating Feb 04, 2026, 02:05 PM UTC

    This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area.

  3. investigating Feb 04, 2026, 02:07 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 04, 2026, 02:08 PM UTC

    This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area.

Read the full incident report →

Minor October 9, 2025

Connectivity issues

Detected by Pingoru
Oct 09, 2025, 01:59 PM UTC
Resolved
Oct 09, 2025, 05:04 PM UTC
Duration
3h 5m
Affected: Shorthand
Timeline · 6 updates
  1. investigating Oct 09, 2025, 01:59 PM UTC

    Connectivity issues A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.

  2. identified Oct 09, 2025, 01:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 09, 2025, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 09, 2025, 03:06 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Oct 09, 2025, 05:03 PM UTC

    This incident has been resolved.

  6. resolved Oct 09, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 22, 2025

Media uploads failing

Detected by Pingoru
May 22, 2025, 04:50 PM UTC
Resolved
May 22, 2025, 07:57 PM UTC
Duration
3h 6m
Affected: Shorthand
Timeline · 4 updates
  1. investigating May 22, 2025, 04:18 PM UTC

    We are investigating media upload failures from the Shorthand web app.

  2. monitoring May 22, 2025, 04:50 PM UTC

    The source of the failures has been identified as a partial outage with a third-party service provider. They've reported that a fix has been implemented and that results are being monitored. Image uploads are currently working in Shorthand web app but we'll continue to monitor and provide updates.

  3. monitoring May 22, 2025, 07:55 PM UTC

    This incident has been resolved.

  4. resolved May 22, 2025, 07:57 PM UTC

    This incident has been resolved.

Read the full incident report →