Shorthand incident
Major Service Disruption – AWS Outage Affecting Shorthand
Shorthand experienced a major incident on October 20, 2025 affecting Shorthand and AWS apigateway-us-east-1 and 1 more component, lasting 11h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:42 AM UTC
We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded. The following areas are impacted: Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- identified Oct 20, 2025, 09:43 AM UTC
We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded. The following areas are impacted: Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.
- identified Oct 20, 2025, 09:47 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 11:20 AM UTC
We are monitoring the results, AWS are starting to bring services back online.
- monitoring Oct 20, 2025, 11:21 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:48 PM UTC
Despite improvements, some users are still encountering issues, and several features remain impacted. These include: Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.
- monitoring Oct 20, 2025, 08:33 PM UTC
Update – Partial Recovery Following AWS Outage Our major service provider has gradually recovered from the earlier outage, and most previously affected Shorthand features are now operational. However, we’re currently experiencing delays and rate throttling on media uploads due to the large volume of media being processed as services catch up. We’re working closely with our provider to resolve this and restore normal performance as quickly as possible. We’ll continue to post updates as progress is made. Thank you for your patience.
- monitoring Oct 20, 2025, 08:51 PM UTC
Resolved – All Services Restored Media uploads have now recovered, and all Shorthand features are operating normally. We’ll continue to actively monitor performance to ensure stability following the earlier AWS outage. Thank you for your patience while we worked through this issue.
- resolved Oct 20, 2025, 08:56 PM UTC
Resolved – All Services Operational All Shorthand features have now returned to normal operation. Media uploads are performing as expected, and no further issues have been observed. We’ll continue to keep an eye on overall performance, but this incident is now considered resolved. Thank you for your patience throughout the recovery process.