Resolved after 1 hour 22 minutes, affecting Shorthand, on February 4, 2026.
This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area.
Affected components
Update timeline
- investigating Feb 04, 2026, 12:45 PM UTC
We are currently aware of an ongoing issue where users experience difficulty when attempting to publish a story or upload media. Our team is actively working on a permanent resolution. Please note that this particular issue only affects some stories and not all customers. We genuinely apologise for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.
- investigating Feb 04, 2026, 02:05 PM UTC
This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area.
- investigating Feb 04, 2026, 02:07 PM UTC
We are continuing to investigate this issue.
- resolved Feb 04, 2026, 02:08 PM UTC
This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area.
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