Shorthand Outage History
Shorthand is up right nowPingoru has recorded 27 incidents for Shorthand: 4 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 0 | 0 of 508 (0%) |
Incidents, newest first
Minor September 8, 2026 Service Disruption 2h 42m Shorthand
Started Sep 08, 2026, 10:19 AM UTC· resolved Sep 08, 2026, 01:02 PM UTC
- identified Sep 08, 2026, 10:19 AM UTC
Shorthand Service Disruption We are currently experiencing a service disruption that may affect logging in, editing stories and publishing. Our Engineering team is working to identify the root cause and implement a solution.
- monitoring Sep 08, 2026, 11:59 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 08, 2026, 11:59 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 08, 2026, 01:02 PM UTC
This incident has been resolved.
Minor July 17, 2026 Service outage 11m Shorthand
Started Jul 17, 2026, 07:51 AM UTC· resolved Jul 17, 2026, 08:03 AM UTC
- investigating Jul 17, 2026, 07:51 AM UTC
We're aware of an ongoing issue affecting Creative Companion, the AI assistant that helps you brainstorm ideas, draft copy, and get suggestions while building your story. Our team is actively working on a permanent resolution. Please note that this particular issue only affects our Creative Companion AI chat. We genuinely apologies for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.
Minor February 4, 2026 Media uploads & Publishing failing 1h 22m Shorthand
Started Feb 04, 2026, 12:45 PM UTC· resolved Feb 04, 2026, 02:08 PM UTC
- investigating Feb 04, 2026, 12:45 PM UTC
We are currently aware of an ongoing issue where users experience difficulty when attempting to publish a story or upload media. Our team is actively working on a permanent resolution. Please note that this particular issue only affects some stories and not all customers. We genuinely apologise for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.
- investigating Feb 04, 2026, 02:05 PM UTC
This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area.
- investigating Feb 04, 2026, 02:07 PM UTC
We are continuing to investigate this issue.
- resolved Feb 04, 2026, 02:08 PM UTC
This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area.
Major October 20, 2025 Major Service Disruption – AWS Outage Affecting Shorthand 11h 14m Shorthand, AWS apigateway-us-east-1, AWS CloudFront, Analytics and 3 more
Started Oct 20, 2025, 09:42 AM UTC· resolved Oct 20, 2025, 08:56 PM UTC
- investigating Oct 20, 2025, 09:42 AM UTC
We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded. The following areas are impacted: Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- identified Oct 20, 2025, 09:43 AM UTC
We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded. The following areas are impacted: Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.
- identified Oct 20, 2025, 09:47 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 11:20 AM UTC
We are monitoring the results, AWS are starting to bring services back online.
- monitoring Oct 20, 2025, 11:21 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:48 PM UTC
Despite improvements, some users are still encountering issues, and several features remain impacted. These include: Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.
- monitoring Oct 20, 2025, 08:33 PM UTC
Update – Partial Recovery Following AWS Outage Our major service provider has gradually recovered from the earlier outage, and most previously affected Shorthand features are now operational. However, we’re currently experiencing delays and rate throttling on media uploads due to the large volume of media being processed as services catch up. We’re working closely with our provider to resolve this and restore normal performance as quickly as possible. We’ll continue to post updates as progress is made. Thank you for your patience.
- monitoring Oct 20, 2025, 08:51 PM UTC
Resolved – All Services Restored Media uploads have now recovered, and all Shorthand features are operating normally. We’ll continue to actively monitor performance to ensure stability following the earlier AWS outage. Thank you for your patience while we worked through this issue.
- resolved Oct 20, 2025, 08:56 PM UTC
Resolved – All Services Operational All Shorthand features have now returned to normal operation. Media uploads are performing as expected, and no further issues have been observed. We’ll continue to keep an eye on overall performance, but this incident is now considered resolved. Thank you for your patience throughout the recovery process.
Minor October 9, 2025 Connectivity issues 3h 5m Shorthand
Started Oct 09, 2025, 01:59 PM UTC· resolved Oct 09, 2025, 05:04 PM UTC
- investigating Oct 09, 2025, 01:59 PM UTC
Connectivity issues A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
- identified Oct 09, 2025, 01:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 09, 2025, 03:06 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 09, 2025, 03:06 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 09, 2025, 05:03 PM UTC
This incident has been resolved.
- resolved Oct 09, 2025, 05:04 PM UTC
This incident has been resolved.
Minor May 22, 2025 Media uploads failing 3h 38m Shorthand
Started May 22, 2025, 04:18 PM UTC· resolved May 22, 2025, 07:57 PM UTC
- investigating May 22, 2025, 04:18 PM UTC
We are investigating media upload failures from the Shorthand web app.
- monitoring May 22, 2025, 04:50 PM UTC
The source of the failures has been identified as a partial outage with a third-party service provider. They've reported that a fix has been implemented and that results are being monitored. Image uploads are currently working in Shorthand web app but we'll continue to monitor and provide updates.
- monitoring May 22, 2025, 07:55 PM UTC
This incident has been resolved.
- resolved May 22, 2025, 07:57 PM UTC
This incident has been resolved.