ShopWired Outage History
ShopWired is up right nowPingoru has recorded 48 incidents for ShopWired: 8 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 3 | 72 of 744 (10%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 12 of 744 (2%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 6 of 511 (1%) |
Incidents, newest first
Major October 21, 2026 Temporary disruption to file uploads and imports 5h 58m Websites, ShopWired Admin System, ShopWired Apps (Heroku), API
Started Oct 21, 2026, 11:39 AM UTC· resolved Oct 21, 2026, 05:38 PM UTC
- investigating Oct 21, 2026, 11:39 AM UTC
Whilst we apply some urgent security updates, we need to temporarily disabled file uploads and imports across ShopWired as a precautionary measure. This affects features including product/category imports, image uploads and all other file upload functions. We apologise for the inconvenience and are working to restore these features as soon as possible. Thank you for your patience.
- investigating Oct 21, 2026, 12:22 PM UTC
Whilst we continue applying urgent security updates, we are making temporary adjustments to our security measures. These changes are affecting file uploads and imports, and may also temporarily affect other features across the platform. Our technical team is actively monitoring the situation and adjusting the measures to minimise disruption whilst maintaining security. We apologise for the inconvenience and will provide further updates as soon as possible.
- investigating Oct 21, 2026, 02:12 PM UTC
We will be temporarily taking the ShopWired platform offline whilst we apply urgent security upgrades to our infrastructure. This is a precautionary measure to ensure the platform remains secure whilst the updates are installed. We apologise for the disruption and are working to restore normal service as quickly as possible. We will provide further updates as soon as possible.
- identified Oct 21, 2026, 02:34 PM UTC
Our engineers are now working to bring the platform back online following the security patches and fixes. We will send another update as soon as we can. We appreciate all our users patience whilst we resolve this issue which is a security emergency affecting millions of websites.
- identified Oct 21, 2026, 03:10 PM UTC
We apologise for the continued delay and disruption to our services. Our engineers are continuing to apply the fixes.
- identified Oct 21, 2026, 03:55 PM UTC
Our teams are continuing to apply the updates and ensure that data is protected before the platform is brought back online. The process should not take too much longer. We thank you all again for your patience.
- identified Oct 21, 2026, 04:33 PM UTC
The updates have now been applied and we are about to bring services back online.
- resolved Oct 21, 2026, 05:38 PM UTC
We have now completed the urgent security upgrades to ShopWired's infrastructure, and services have been restored. The temporary security restrictions introduced earlier have also been lifted, and file uploads, imports and other affected features are available again. We apologise for the disruption caused today and appreciate your patience and understanding whilst we carried out this important maintenance. We will be emailing all customers tomorrow morning with a full update explaining the incident and the measures taken.
Major July 3, 2026 Websites + admin 503 errors. 12h 20m Websites, ShopWired Admin System
Started Jul 03, 2026, 09:58 AM UTC· resolved Jul 03, 2026, 10:19 PM UTC
- investigating Jul 03, 2026, 09:58 AM UTC
We're currently investigating an issue affecting websites and ShopWired admin causing 503 errors.
- identified Jul 03, 2026, 10:45 AM UTC
We have identified an issue affecting our infrastructure and deliverability of websites and the admin system. We have isolated the issue are are continuing to investigate. Currently, all visitors within the UK are able to visit websites and the admin system normally, visitors outside of the UK will see 503 or other types of errors. We are identifying the issue now and will post further updates imminently.
- identified Jul 03, 2026, 11:07 AM UTC
We are currently working to restore access to all other locations now.
- identified Jul 03, 2026, 11:08 AM UTC
Access to websites and admin from the UK has been, and continues to be, fully operational since approximately 11:35 BST.
- monitoring Jul 03, 2026, 11:52 AM UTC
A fix has been completed for our infrastructure in all locations and we are monitoring results.
- monitoring Jul 03, 2026, 11:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 03, 2026, 10:19 PM UTC
No further incidents occurred.
Minor May 11, 2026 Connectivity issues 6h 31m Websites, ShopWired Admin System
Started May 11, 2026, 10:53 AM UTC· resolved May 11, 2026, 05:25 PM UTC
- investigating May 11, 2026, 10:53 AM UTC
We're currently investigating an incident affecting connectivity for websites and ShopWired admin.
- identified May 11, 2026, 11:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 11, 2026, 11:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 11, 2026, 05:25 PM UTC
This incident has been resolved.
Notice May 10, 2026 Urgent security updates –
Started May 10, 2026, 07:00 PM UTC· resolved May 10, 2026, 07:00 PM UTC
- resolved May 11, 2026, 02:56 AM UTC
At approximately 20:22 the ShopWired platform was temporarily unavailable whilst important security updates were made to the platform servers. This was as necessary as a result of vulnerabilities discovered in Ubuntu operating software.
Notice May 8, 2026 Connectivity issues (US) 2d 17h
Started May 08, 2026, 09:02 AM UTC· resolved May 11, 2026, 02:53 AM UTC
- investigating May 08, 2026, 09:02 AM UTC
We're investigating reports of connectivity issues from traffic from the US.
- investigating May 08, 2026, 09:08 AM UTC
We are aware this issue previously affected traffic in the UK and EU (some users or website visitors may have intermittently seen 503 errors when accessing websites or admin). These errors should now be resolved for all traffic except traffic originating from the USA. We are continuing to investigate the root cause of this error.
- monitoring May 08, 2026, 09:27 AM UTC
We have implemented a fix and are monitoring the results.
- resolved May 11, 2026, 02:53 AM UTC
This incident has been resolved.
Major April 2, 2026 Platform connectivity 1h 31m Websites, ShopWired Admin System, API
Started Apr 02, 2026, 05:47 AM UTC· resolved Apr 02, 2026, 07:19 AM UTC
- investigating Apr 02, 2026, 05:47 AM UTC
We are currently investigating degraded performance of the ShopWired platform, admin system, API and websites.
- monitoring Apr 02, 2026, 05:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 07:19 AM UTC
This incident has been resolved.
Minor February 24, 2026 Theme Editor Issues 2h 46m ShopWired Admin System
Started Feb 24, 2026, 12:22 PM UTC· resolved Feb 24, 2026, 03:09 PM UTC
- identified Feb 24, 2026, 12:22 PM UTC
We have identified an issue affecting the live website preview within the theme editor and are currently working on a fix.
- resolved Feb 24, 2026, 03:09 PM UTC
This incident has been resolved.
Minor November 18, 2025 Cloudflare Global Network Issues 2h 52m Websites
Started Nov 18, 2025, 11:50 AM UTC· resolved Nov 18, 2025, 02:43 PM UTC
- identified Nov 18, 2025, 11:50 AM UTC
Our provider Cloudflare are currently experiencing Global Network Issues. The issue is described on their status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Please check this status page for the latest updates if your website is affected - if it is affected it will be presented with temporary connectivity issues. We will post updates to this page as and when we receive more news from Cloudflare.
- identified Nov 18, 2025, 12:51 PM UTC
Cloudflare have said "We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts." and have stated they are continuing to investigate the issue.
- resolved Nov 18, 2025, 02:43 PM UTC
Cloudflare are now reporting that the issue has been resolved having stated "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.". We will also continue to monitor performance.
Minor September 6, 2025 Product display issue 2m Websites
Started Sep 06, 2025, 10:17 AM UTC· resolved Sep 06, 2025, 10:19 AM UTC
- investigating Sep 06, 2025, 10:17 AM UTC
We're currently investigating an issue affecting the display of products on category and search pages across a sub-set of ShopWired websites.
- resolved Sep 06, 2025, 10:19 AM UTC
This incident has been resolved.
Minor July 16, 2025 ShopWired Payments 4h ShopWired Payments
Started Jul 16, 2025, 09:04 AM UTC· resolved Jul 16, 2025, 01:04 PM UTC
- investigating Jul 16, 2025, 09:04 AM UTC
We are currently investigating an issue affecting users of ShopWired Payments issuing refunds, capturing transactions and performing other actions within the ShopWired account. Front end websites are not affected, payments and transactions are being processed as normal without any issues.
- resolved Jul 16, 2025, 01:04 PM UTC
This incident has been resolved.
Minor June 27, 2025 Intermittent connectivity issues 4h 36m Websites, ShopWired Admin System, API
Started Jun 27, 2025, 09:38 AM UTC· resolved Jun 27, 2025, 02:14 PM UTC
- investigating Jun 27, 2025, 09:38 AM UTC
We are currently investigating intermittent connectivity issues affecting websites, ShopWired admin and the API.
- monitoring Jun 27, 2025, 10:02 AM UTC
The connectivity issues lasted for approximately 7 minutes from 10.30am (UK time) but we are still actively monitoring the platform.
- investigating Jun 27, 2025, 10:34 AM UTC
Traffic to ShopWired Websites, admin and the API is currently suffering degraded performance and intermittent connectivity issues. We are currently investigating.
- resolved Jun 27, 2025, 02:14 PM UTC
This incident has been resolved.
Minor June 18, 2025 Intermittent availability incident 1h 58m Websites, ShopWired Admin System, API
Started Jun 18, 2025, 07:18 PM UTC· resolved Jun 18, 2025, 09:17 PM UTC
- investigating Jun 18, 2025, 07:18 PM UTC
We are currently investigating a recurring issue affecting connectivity of ShopWired websites, admin and the API.
- investigating Jun 18, 2025, 07:26 PM UTC
We have identified the issue only affects visitors to the ShopWired platform from within the US.
- identified Jun 18, 2025, 07:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2025, 07:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2025, 09:17 PM UTC
This incident has been resolved.
Minor February 7, 2025 Category and product display 2h 18m Websites
Started Feb 07, 2025, 11:37 AM UTC· resolved Feb 07, 2025, 01:55 PM UTC
- investigating Feb 07, 2025, 11:37 AM UTC
We are currently investigating an issue affecting the display of some sub-categories not appearing on parent category pages, and some products not appearing on category pages.
- resolved Feb 07, 2025, 01:55 PM UTC
This issued was resolved at 13:07 UTC.
Notice January 6, 2025 Intermittent loading time degradation 5h 36m Websites, ShopWired Admin System
Started Jan 06, 2025, 08:15 PM UTC· resolved Jan 07, 2025, 01:52 AM UTC
- monitoring Jan 06, 2025, 08:15 PM UTC
ShopWired website loading times and website availability were adversely affected today by an incident occurring between 19.47 and 19.56. The issue appeared to be intermittent and didn't affect all visitors all of the time. Occasionally visitors may have seen 503 or 502 timeout errors. The issue appears to have resolved itself but we are investigating the root cause.
- resolved Jan 07, 2025, 01:52 AM UTC
The cause of the issue has been identified as a hardware failure which has now been resolved.
Minor December 21, 2024 Platform incident 3h 2m Websites
Started Dec 21, 2024, 10:49 AM UTC· resolved Dec 21, 2024, 01:52 PM UTC
- investigating Dec 21, 2024, 10:49 AM UTC
We're currently investigating an incident affecting the availability of websites.
- investigating Dec 21, 2024, 11:18 AM UTC
Service returned to normal at 10.57am but the underlying issue has yet been identified. We are therefore continuing to investigate the issue.
- resolved Dec 21, 2024, 01:52 PM UTC
This incident has not reoccurred and the underlying cause has been resolved.
Minor December 9, 2024 App slow processing times 1d 4h ShopWired Apps (Heroku)
Started Dec 09, 2024, 09:04 AM UTC· resolved Dec 10, 2024, 01:58 PM UTC
- investigating Dec 09, 2024, 09:04 AM UTC
We are currently investigating slow processing times on the Veeqo and Google Shopping apps. The issue is affecting: - The processing of stock sync updates with Veeqo - The processing of order exports to Veeqo - The processing of all listing updates to Google Shopping (including the creation of new listings) All other apps are working normally.
- investigating Dec 09, 2024, 11:28 AM UTC
We have identified the cause of the issue for Veeqo and have implemented a fix. Currently old stock sync and order messages are being synced and we expect normally syncing times from 2.30pm today (09/12/2024). Work continues on Google Shopping.
- identified Dec 09, 2024, 04:52 PM UTC
The Veeqo app is now functioning as normal and any delayed stock and order messages have now been processed. A fix for the Google Shopping app has also been implemented and we are monitoring results. Processing is still currently delayed.
- monitoring Dec 10, 2024, 02:15 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 10, 2024, 09:27 AM UTC
The Google Shopping app is currently finishing off its processing of a backlog of product listing and stock sync updates to Google Merchant Center. We expect that this process will be completed by 1.00pm today (10/12/2024) after which time normal syncing times will resume. We will post a further update once the process has completed. The Veeqo app continues to function normally. No other apps were affected by this incident.
- resolved Dec 10, 2024, 01:58 PM UTC
The Google Shopping app has completed its processing and is functioning normally. This incident is now resolved.
Minor November 14, 2024 Degraded service on some apps 20h 52m ShopWired Apps (Heroku)
Started Nov 14, 2024, 10:23 AM UTC· resolved Nov 15, 2024, 07:16 AM UTC
- identified Nov 14, 2024, 10:23 AM UTC
We have identified an issue causing degraded service for some of ShopWired's apps. The affected apps are: Xero Kashflow Quickbooks Clearbooks CSV order exporter Our engineers are currently working on a fix.
- identified Nov 14, 2024, 10:48 AM UTC
Our engineers are continuing to work on the fix for this issue which started at 18.00 (UK time) on Wednesday 13th November. Any activity the apps haven't completed due to the issue will be automatically completed by the apps (without manual action being necessary) once the fix has been implemented. We will post another update shortly.
- monitoring Nov 14, 2024, 11:28 AM UTC
The underlying issue has been resolved and all apps are functioning normally again from 11.18am. The apps will now begin completing activity that didn't complete during the issue. This process will take several hours. We will post an update once this has completed in full.
- resolved Nov 15, 2024, 07:16 AM UTC
All apps have now completed unprocessed activity during the performance issues.