Shopify Outage History

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Shopify had 6 outages in the last 2 years totaling 24h 54m of downtime — averaging 0.2 incidents per month.

There were 6 Shopify outages since June 24, 2025 totaling 24h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.shopifystatus.com

Major April 29, 2026

Merchants may experience issues when trying to access the Shopify admin

Detected by Pingoru
Apr 29, 2026, 01:14 PM UTC
Resolved
Apr 29, 2026, 03:23 PM UTC
Duration
2h 9m
Affected: Admin
Timeline · 6 updates
  1. investigating Apr 29, 2026, 01:14 PM UTC

    Merchants may experience issues when trying to access the Shopify admin. This is also affecting Partners trying to access the developer dashboard. We are investigating into the issue and will keep you updated.

  2. investigating Apr 29, 2026, 01:25 PM UTC

    We are investigating and will keep you updated.

  3. identified Apr 29, 2026, 01:44 PM UTC

    We've identified the problem admin and we're implimenting a solution.

  4. monitoring Apr 29, 2026, 01:47 PM UTC

    This issue has been resolved and is being monitored.

  5. monitoring Apr 29, 2026, 02:52 PM UTC

    This issue has been resolved and is being monitored.

  6. resolved Apr 29, 2026, 03:23 PM UTC

    Between 12:50 UTC and 13:50 UTC, we experienced database related issues that caused errors in Shopify store admins and the Dev Dashboard. A fix was implemented at 13:50 UTC which resolved the issues. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor April 28, 2026

Some merchants may experience delays or failures related to Shopify Flow and Webhooks

Detected by Pingoru
Apr 28, 2026, 02:46 PM UTC
Resolved
Apr 28, 2026, 09:21 PM UTC
Duration
6h 35m
Affected: AdminAPI & MobileThird party services
Timeline · 8 updates
  1. investigating Apr 28, 2026, 02:46 PM UTC

    We are investigating the issues related to Shopify Flow Webhooks and will keep you updated.

  2. investigating Apr 28, 2026, 03:03 PM UTC

    We are still investigating and will continue to keep you updated.

  3. investigating Apr 28, 2026, 04:29 PM UTC

    We are working to resolve the issue, and will continue to keep you updated.

  4. investigating Apr 28, 2026, 05:14 PM UTC

    We are still working to resolve the issue.

  5. investigating Apr 28, 2026, 06:30 PM UTC

    We are seeing improvements in delay times, and are continuing to monitor that.

  6. investigating Apr 28, 2026, 07:34 PM UTC

    We are still working on improvements in delay time and to resolve the issue.

  7. monitoring Apr 28, 2026, 08:33 PM UTC

    This issue has been resolved and is being monitored.

  8. resolved Apr 28, 2026, 09:21 PM UTC

    Between 14:46 UTC - 21:20 UTC, we experienced an issue with the delay or failures of Shopify Flow and Webhooks. A fix was implemented at 20:33 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor April 24, 2026

Order details pages may not show fulfilled line item cards in Admin and POS

Detected by Pingoru
Apr 24, 2026, 12:08 AM UTC
Resolved
Apr 24, 2026, 02:58 AM UTC
Duration
2h 50m
Affected: Admin
Timeline · 4 updates
  1. investigating Apr 24, 2026, 12:08 AM UTC

    Some merchants may be experiencing issues seeing fulfilled items or line-items cards in their Admin, POS and other Apps that show fulfilled items. Please note, the underlying fulfillments are unimpacted and still being fulfilled. Customers are able to make orders as normal.

  2. identified Apr 24, 2026, 12:27 AM UTC

    We have identified the problem impacting Order details showing fufillment items and are working on a solution.

  3. identified Apr 24, 2026, 01:38 AM UTC

    We have identified the problem impacting Order details showing fufillment items and are working on a solution.

  4. monitoring Apr 24, 2026, 02:47 AM UTC

    This issue has been resolved and is being monitored.

Read the full incident report →

Minor June 24, 2025

Shop Pay unavailable

Detected by Pingoru
Jun 24, 2025, 10:57 PM UTC
Resolved
Jun 24, 2025, 11:30 PM UTC
Duration
33m
Affected: Checkout
Timeline · 4 updates
  1. investigating Jun 24, 2025, 10:57 PM UTC

    Shop Pay is currently unavailable. We’re investigating and will keep you updated.

  2. investigating Jun 24, 2025, 11:15 PM UTC

    We are continuing to investigate, Shop Pay is unavailable at this time.

  3. investigating Jun 24, 2025, 11:15 PM UTC

    Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.

  4. resolved Jun 24, 2025, 11:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 24, 2025

Some POS transactions are not completing on iOS devices Actions

Detected by Pingoru
Jun 24, 2025, 05:46 PM UTC
Resolved
Jun 24, 2025, 08:52 PM UTC
Duration
3h 5m
Affected: Point of Sale
Timeline · 7 updates
  1. investigating Jun 24, 2025, 05:46 PM UTC

    Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

  2. monitoring Jun 24, 2025, 05:55 PM UTC

    We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.

  3. monitoring Jun 24, 2025, 06:12 PM UTC

    We are continuing to monitor the results of the fix and are seeing recovery.

  4. investigating Jun 24, 2025, 06:23 PM UTC

    The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.

  5. investigating Jun 24, 2025, 07:02 PM UTC

    We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

  6. monitoring Jun 24, 2025, 08:19 PM UTC

    A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

  7. resolved Jun 24, 2025, 08:52 PM UTC

    Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

Read the full incident report →