Shogun Outage History

Shogun is up right now

Shogun had 5 outages in the last 2 years totaling 54h 45m of downtime — averaging 0.2 incidents per month.

There were 5 Shogun outages since June 14, 2025 totaling 54h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getshogun.com

Major January 28, 2026

Slow loading of the Shogun Page Builder Editor

Detected by Pingoru
Jan 28, 2026, 09:58 PM UTC
Resolved
Jan 29, 2026, 10:05 AM UTC
Duration
12h 6m
Affected: Shogun Core Services
Timeline · 2 updates
  1. investigating Jan 28, 2026, 09:58 PM UTC

    We've become aware that in some instances the Shogun editor is either loading slowly, or failing to load entirely. We're investigating this and will provide an update when we know more.

  2. resolved Jan 29, 2026, 10:05 AM UTC

    The Shogun editor should be loading correctly now. If you continue to encounter issues, please reach out to our aupport team at [email protected]. Thanks.

Read the full incident report →

Minor December 15, 2025

Difficulty uploading new images

Detected by Pingoru
Dec 15, 2025, 06:53 PM UTC
Resolved
Dec 16, 2025, 03:56 AM UTC
Duration
9h 3m
Affected: Uploadcare Upload API
Timeline · 4 updates
  1. investigating Dec 15, 2025, 06:53 PM UTC

    Due to an outage with one of our third party components, users may experience difficulty uploading new images. The upload may fail, or it may look like your editor freezes during the upload process. We are monitoring this incident and will provide an update when it is resolved. In the meantime, we advise affected users to avoid uploading new images until this issue is resolved. Published pages are unaffected.

  2. investigating Dec 15, 2025, 06:53 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 15, 2025, 10:04 PM UTC

    The third party provider have implemented a fix and image uploading functionality should come back online shortly. We are continuing to monitor the situation. If you have any issues, please contact [email protected]

  4. resolved Dec 16, 2025, 03:56 AM UTC

    The third-party provider has implemented the fix, and image uploading functionality is working now. If you have any issues, please contact [email protected]

Read the full incident report →

Major October 20, 2025

Intermittent Errors

Detected by Pingoru
Oct 20, 2025, 01:57 PM UTC
Resolved
Oct 21, 2025, 10:15 AM UTC
Duration
20h 18m
Affected: Heroku
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 01:57 PM UTC

    Upstream issues with Amazon Web Services are affecting the reliability of core infrastructure (Heroku). The situation is improving; however, users may experience errors when performing some actions until this incident is fully resolved

  2. resolved Oct 21, 2025, 10:15 AM UTC

    Upstream services are no longer reporting issues

Read the full incident report →

Minor July 16, 2025

Some users unable to Import or Publish pages

Detected by Pingoru
Jul 16, 2025, 07:10 PM UTC
Resolved
Jul 17, 2025, 07:15 AM UTC
Duration
12h 5m
Affected: Shogun Core ServicesHeroku
Timeline · 3 updates
  1. investigating Jul 16, 2025, 07:10 PM UTC

    We're aware of reports where some users are unable to import or publish pages, usually accompanied by a "regexp timeout" error. This appears to be due to degraded performance with one of our third party providers. Saving functionality is unaffected, so any affected users should save their changes and stand by for future updates.

  2. monitoring Jul 16, 2025, 09:03 PM UTC

    We have deployed a hotfix that should allow publishes for anyone who was previously affected. If you are still unable to publish, please contact support at [email protected]

  3. resolved Jul 17, 2025, 07:15 AM UTC

    This incident has been resolved, and if you continue to encounter issues please reach out to our support team at [email protected].

Read the full incident report →

Critical June 14, 2025

Users unable to access Shogun Dashboard

Detected by Pingoru
Jun 14, 2025, 12:08 PM UTC
Resolved
Jun 14, 2025, 01:20 PM UTC
Duration
1h 11m
Affected: Shogun Core Services
Timeline · 3 updates
  1. investigating Jun 14, 2025, 12:08 PM UTC

    We are currently experiencing an outage as users are unable to access the Shogun dashboard. We are investigating the issue, and we will keep you updated here as we know more.

  2. monitoring Jun 14, 2025, 12:42 PM UTC

    The Shogun dashboard should be accessible now. If you are still encountering issues, please reach out to our support at [email protected]. We are monitoring the issue.

  3. resolved Jun 14, 2025, 01:20 PM UTC

    The incident has been resolved, and all Shogun users should be able to access the dashboard. If you are still experiencing difficulties while accessing your Shogun account, please contact [email protected]

Read the full incident report →