Shogun Outage History

Shogun is up right now

Shogun had 12 outages in the last 2 years totaling 208h 55m of downtime — averaging 0.5 incidents per month.

There were 12 Shogun outages since August 13, 2024 totaling 208h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getshogun.com

Major January 28, 2026

Slow loading of the Shogun Page Builder Editor

Detected by Pingoru
Jan 28, 2026, 09:58 PM UTC
Resolved
Jan 29, 2026, 10:05 AM UTC
Duration
12h 6m
Affected: Shogun Core Services
Timeline · 2 updates
  1. investigating Jan 28, 2026, 09:58 PM UTC

    We've become aware that in some instances the Shogun editor is either loading slowly, or failing to load entirely. We're investigating this and will provide an update when we know more.

  2. resolved Jan 29, 2026, 10:05 AM UTC

    The Shogun editor should be loading correctly now. If you continue to encounter issues, please reach out to our aupport team at [email protected]. Thanks.

Read the full incident report →

Minor December 15, 2025

Difficulty uploading new images

Detected by Pingoru
Dec 15, 2025, 06:53 PM UTC
Resolved
Dec 16, 2025, 03:56 AM UTC
Duration
9h 3m
Affected: Uploadcare Upload API
Timeline · 4 updates
  1. investigating Dec 15, 2025, 06:53 PM UTC

    Due to an outage with one of our third party components, users may experience difficulty uploading new images. The upload may fail, or it may look like your editor freezes during the upload process. We are monitoring this incident and will provide an update when it is resolved. In the meantime, we advise affected users to avoid uploading new images until this issue is resolved. Published pages are unaffected.

  2. investigating Dec 15, 2025, 06:53 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 15, 2025, 10:04 PM UTC

    The third party provider have implemented a fix and image uploading functionality should come back online shortly. We are continuing to monitor the situation. If you have any issues, please contact [email protected]

  4. resolved Dec 16, 2025, 03:56 AM UTC

    The third-party provider has implemented the fix, and image uploading functionality is working now. If you have any issues, please contact [email protected]

Read the full incident report →

Major October 20, 2025

Intermittent Errors

Detected by Pingoru
Oct 20, 2025, 01:57 PM UTC
Resolved
Oct 21, 2025, 10:15 AM UTC
Duration
20h 18m
Affected: Heroku
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 01:57 PM UTC

    Upstream issues with Amazon Web Services are affecting the reliability of core infrastructure (Heroku). The situation is improving; however, users may experience errors when performing some actions until this incident is fully resolved

  2. resolved Oct 21, 2025, 10:15 AM UTC

    Upstream services are no longer reporting issues

Read the full incident report →

Minor July 16, 2025

Some users unable to Import or Publish pages

Detected by Pingoru
Jul 16, 2025, 07:10 PM UTC
Resolved
Jul 17, 2025, 07:15 AM UTC
Duration
12h 5m
Affected: Shogun Core ServicesHeroku
Timeline · 3 updates
  1. investigating Jul 16, 2025, 07:10 PM UTC

    We're aware of reports where some users are unable to import or publish pages, usually accompanied by a "regexp timeout" error. This appears to be due to degraded performance with one of our third party providers. Saving functionality is unaffected, so any affected users should save their changes and stand by for future updates.

  2. monitoring Jul 16, 2025, 09:03 PM UTC

    We have deployed a hotfix that should allow publishes for anyone who was previously affected. If you are still unable to publish, please contact support at [email protected]

  3. resolved Jul 17, 2025, 07:15 AM UTC

    This incident has been resolved, and if you continue to encounter issues please reach out to our support team at [email protected].

Read the full incident report →

Critical June 14, 2025

Users unable to access Shogun Dashboard

Detected by Pingoru
Jun 14, 2025, 12:08 PM UTC
Resolved
Jun 14, 2025, 01:20 PM UTC
Duration
1h 11m
Affected: Shogun Core Services
Timeline · 3 updates
  1. investigating Jun 14, 2025, 12:08 PM UTC

    We are currently experiencing an outage as users are unable to access the Shogun dashboard. We are investigating the issue, and we will keep you updated here as we know more.

  2. monitoring Jun 14, 2025, 12:42 PM UTC

    The Shogun dashboard should be accessible now. If you are still encountering issues, please reach out to our support at [email protected]. We are monitoring the issue.

  3. resolved Jun 14, 2025, 01:20 PM UTC

    The incident has been resolved, and all Shogun users should be able to access the dashboard. If you are still experiencing difficulties while accessing your Shogun account, please contact [email protected]

Read the full incident report →

Minor January 29, 2025

BigCommerce Merchants Experiencing Publishing Issues

Detected by Pingoru
Jan 29, 2025, 02:48 PM UTC
Resolved
Jan 29, 2025, 09:23 PM UTC
Duration
6h 35m
Affected: Shogun Core Services
Timeline · 3 updates
  1. identified Jan 29, 2025, 02:48 PM UTC

    Earlier today Shogun detected an outage at BigCommerce that was preventing Shogun publishes for BigCommerce merchants. In order to ensure continuity of service we have reverted to an older version of our BigCommerce API - however, BigCommerce merchants using MultiStorefront will still not be able to publish until this issue is resolved. We are continuing to investigate long-term solutions on our end. If you are a BigCommerce MultiStorefront merchant who cannot publish, please stand by until this outage is resolved. If you are BigCommerce merchant who is not using MultiStorefront and still cannot publish, please contact [email protected]

  2. identified Jan 29, 2025, 07:33 PM UTC

    BigCommerce have accepted our technical escalation and their API team is investigating a fix. We are currently drafting and testing a code change to fix MultiStorefront merchants being able to publish, and will update when we know more.

  3. resolved Jan 29, 2025, 09:23 PM UTC

    This incident has been resolved, and all BigCommerce merchants should now be able to publish. If you are still experiencing difficulties publishing, please contact [email protected]

Read the full incident report →

Major January 27, 2025

Images failing to load on some Shogun pages

Detected by Pingoru
Jan 27, 2025, 03:44 PM UTC
Resolved
Jan 27, 2025, 05:04 PM UTC
Duration
1h 19m
Affected: Shogun Core Services
Timeline · 3 updates
  1. investigating Jan 27, 2025, 03:44 PM UTC

    We are currently experiencing an outage on image rendering on live sites and the Shogun Editor due to a third party vendor. We will keep you updated here as we know more.

  2. monitoring Jan 27, 2025, 04:49 PM UTC

    Our third party image handler appears to have recovered, and images are now loading correctly. Please refresh any affected pages and check to see if the images are loading correctly - if any issues persist, please contact [email protected]

  3. resolved Jan 27, 2025, 05:04 PM UTC

    The image handler has recovered and images are now loading correctly. Note that you may need to either open the page in Incognito/Private mode, or clear your cache to have the images load correctly, though images will also re-propagate over the next several hours. If you experience consistent image loading issues please contact [email protected]

Read the full incident report →

Notice November 26, 2024

New image uploads failing

Detected by Pingoru
Nov 26, 2024, 03:29 PM UTC
Resolved
Nov 26, 2024, 03:29 PM UTC
Duration
—
Affected: Shogun Core Services
Timeline · 1 update
  1. resolved Nov 26, 2024, 03:29 PM UTC

    We are investigating reports that new images being uploaded to Shogun within the last half hour are failed to upload, resulting in a "broken image" icon on the live page. The issue is now resolved and new images can be uploaded without issues. Only images uploaded during this period were affected - existing images were unaffected. If you experience any issues uploading images, please reach out to [email protected]

Read the full incident report →

Notice October 9, 2024

Access Issues for BigCommerce users

Detected by Pingoru
Oct 09, 2024, 02:53 PM UTC
Resolved
Oct 09, 2024, 03:36 PM UTC
Duration
43m
Timeline · 2 updates
  1. identified Oct 09, 2024, 02:53 PM UTC

    The team has identified an issue affecting session switching for clients on BigCommerce. We are already working on a fix. In the meantime, you should be able to log in by using the following link: https://app.getshogun.com/sign-in

  2. resolved Oct 09, 2024, 03:36 PM UTC

    A fix has been deployed, and our team has confirmed that clients can load the editor experience into the BigCommerce frame again. Please reach out to us at [email protected] should you continue to experience issues related to this.

Read the full incident report →

Minor September 25, 2024

Shogun App experiencing slow load times and/or failure to load

Detected by Pingoru
Sep 25, 2024, 06:06 PM UTC
Resolved
Sep 25, 2024, 07:38 PM UTC
Duration
1h 31m
Affected: Shogun Core Services
Timeline · 4 updates
  1. identified Sep 25, 2024, 06:06 PM UTC

    The Shogun Editor and Dashboard are loading slowly and sometimes failing to load entirely. The team are currently working on a fix, but note that performance of the Shogun App is degraded while this outage is in effect. Your live published pages are unaffected.

  2. identified Sep 25, 2024, 06:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 25, 2024, 06:25 PM UTC

    We have deployed a hotfix to fix this behavior, and the app should no longer load slowly or fail to load. If you experience any difficulties, please contact Shogun Support at [email protected] or via our Help Center.

  4. resolved Sep 25, 2024, 07:38 PM UTC

    No further incidents have been reported, and this incident is considered resolved. If you experience any difficulties, please contact Shogun Support at [email protected] or via our Help Center.

Read the full incident report →

Critical August 23, 2024

Various Liquid Errors appearing at the top of page for merchants on Shopify

Detected by Pingoru
Aug 23, 2024, 03:40 PM UTC
Resolved
Aug 23, 2024, 04:25 PM UTC
Duration
44m
Affected: Shopify API & Mobile
Timeline · 3 updates
  1. investigating Aug 23, 2024, 03:40 PM UTC

    Various Liquid Errors appear at the top of the page for merchants on Shopify The cause of this issue has been tracked to upwind issues identified and being worked on by Shopify https://www.shopifystatus.com/ - We anticipate this issue to self resolve when that incident is resolved.

  2. investigating Aug 23, 2024, 03:49 PM UTC

    Various Liquid Errors appear at the top of the page for merchants on Shopify The cause of this issue has been tracked to upwind issues identified and being worked on by Shopify https://www.shopifystatus.com/ - We anticipate this issue to self resolve when that incident is resolved.

  3. resolved Aug 23, 2024, 04:25 PM UTC

    Shopify has set their incident to 'resolved' now, so we anticipate no more issues arising.

Read the full incident report →

Notice August 13, 2024

Certain Shogun-created pages display incorrect formatting when viewed in Strict Mode

Detected by Pingoru
Aug 13, 2024, 06:13 PM UTC
Resolved
Aug 19, 2024, 05:30 PM UTC
Duration
5d 23h
Affected: Shogun Core Services
Timeline · 3 updates
  1. identified Aug 13, 2024, 06:13 PM UTC

    Up until Monday, August 12th, 2024, Shogun utilized the getshogun.com domain for serving the following functionality’s for merchant’s pages: 1) Stylesheets 2) Scripts 3) Analytics 4) Rendering Product Elements (Big Commerce customers only) Due to a policy change effecting only customers who are using Strict Mode in their browsers, some Shogun-created pages previously displayed incorrectly under those conditions. To resolve this we have moved #1 - #3 to different Shogun owned domains. If an affected page is republished in Shogun, styling and analytics tracking is restored and the issue is resolved. Please note that browser cache does need to clear so it may take a few hours up to a day to see the changes. We're aware of the issue related to #4 that is currently being worked on by the Shogun Engineering team, and we will provide an update here once it has been released.

  2. identified Aug 14, 2024, 07:05 PM UTC

    Shogun Engineering will be switching API calls for Big Commerce merchants away from getshogun.com to a new domain on Monday, August 19th. We will be continuing to test the impact of this change before we do so. After this change has been made, merchant's customers on Strict Mode (high privacy) will be able to view BigCommerce Product Elements on pages. This change will require a republish of merchant's pages so we will follow up here when the switch has been made.

  3. resolved Aug 19, 2024, 05:30 PM UTC

    As planned, we have moved our Big Commerce API calls to a new endpoint. Merchant's customers on Strict Mode (high privacy) will be able to view BigCommerce Product Elements on pages. Note that merchants will need to republish affected pages for the change to take effect. If accessing your store via a VPN, please contact Support for the new URLs to add to your allowlist.

Read the full incident report →