Shock Hosting Outage History

Type: Maintenance Duration: 15 minutes Affected Components: Dallas Jul 12, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 12, 15:15:15 GMT+0 - Completed - Maintenance has completed successfully. The battery has been replaced and the node is back online. Jul 10, 22:13:34 GMT+0 - Identified - Our monitoring system has alerted us to a degraded CMOS battery inside the TX-K2 VPS node, which is hosting at least one of your servers. We have scheduled our technician in Dallas to replace the battery on Sunday, July 12th at 10:00 AM CST. The TX-K2 VPS node will need to be shut down temporarily to facilitate the battery replacement, which should only take about 5 to 10 minutes. After the battery is replaced, the node will be powered back on, and all servers will boot back up automatically. Please let us know if you have any questions or concerns. Best regards, Shock Hosting Team [[email protected]](mailto:[email protected])

Type: Maintenance Duration: 10 minutes Affected Components: Jacksonville, Seattle, Denver, Los Angeles, Chicago, Tokyo, Singapore, Coventry, Sydney, Warsaw, Paris, São Paulo, Dallas, Johannesburg, Frankfurt, New York, Romania, Netherlands Jul 9, 14:52:22 GMT+0 - Identified - To mitigate a newly disclosed vulnerability, all cPanel servers are being rebooted to apply the updated kernel. Jul 9, 14:55:01 GMT+0 - Identified - Maintenance is now in progress Jul 9, 15:05:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 1 hour and 13 minutes Jul 8, 21:30:00 GMT+0 - Identified - cPanel may be inaccessible and show a license error. This appears to only affect the cPanel, WHM, and webmail user interfaces, with website functionality being unaffected. Sadly, this is an issue on cPanel's side that is affecting their licensing servers. They are aware of it and are addressing it. Jul 8, 22:42:34 GMT+0 - Resolved - cPanel has rolled out a fix and the user interfaces are now available again as servers complete the license checks.

Type: Incident Duration: 1 hour and 1 minute Affected Components: New York Sep 8, 09:33:00 GMT+0 - Investigating - We are currently investigating an outage with NY-S4; it appears to be refusing to power up, so the DC tech will be investigating further. Sep 8, 10:34:00 GMT+0 - Resolved - The machine's power cables were reseated, and it is now booting up. All services should be back online.

Type: Incident Duration: 19 minutes Affected Components: Chicago Sep 2, 15:42:33 GMT+0 - Identified - PDU-B in our West Chicago rack is currently experiencing failures, causing intermittent power; replacement is being arranged. Sep 2, 16:01:14 GMT+0 - Resolved - The PDU has been replaced; all affected services should be back online.

Type: Incident Duration: 48 minutes Affected Components: Frankfurt Sep 1, 11:06:04 GMT+0 - Investigating - We are aware of an outage in Frankfurt and are investigating the cause. Sep 1, 11:54:33 GMT+0 - Resolved - Our datacenter provider claimed they had not received our monthly rent payment, but after we provided proof, they located the payment and restored our service.

Type: Maintenance Duration: 1 hour Affected Components: Frankfurt Aug 25, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 25, 14:00:00 GMT+0 - Identified - On Monday, August 25th, at approximately 4:00 PM CEST (GMT +2) we will be upgrading the memory capacity of the DE-K1 VPS node in Frankfurt. Unfortunately, the node needs to be removed from the server cabinet to perform the upgrade, so we expect about 30 to 60 minutes of downtime for this task to be completed. Please let us know if you have any questions or concerns. Aug 25, 14:00:01 GMT+0 - Identified - Maintenance is now in progress