Is Shock Hosting down?

Type: Maintenance Duration: 15 minutes Affected Components: Dallas Jul 12, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 12, 15:15:15 GMT+0 - Completed - Maintenance has completed successfully. The battery has been replaced and the node is back online. Jul 10, 22:13:34 GMT+0 - Identified - Our monitoring system has alerted us to a degraded CMOS battery inside the TX-K2 VPS node, which is hosting at least one of your servers. We have scheduled our technician in Dallas to replace the battery on Sunday, July 12th at 10:00 AM CST. The TX-K2 VPS node will need to be shut down temporarily to facilitate the battery replacement, which should only take about 5 to 10 minutes. After the battery is replaced, the node will be powered back on, and all servers will boot back up automatically. Please let us know if you have any questions or concerns. Best regards, Shock Hosting Team [[email protected]](mailto:[email protected])

Type: Maintenance Duration: 5 days, 12 hours and 41 minutes Affected Components: Netherlands Jul 10, 22:11:19 GMT+0 - Identified - We are excited to announce that NL-S1 has been selected to receive a major performance upgrade. On Saturday, July 11th at 10:00 PM Amsterdam time (GMT+2), we will replace the current NL-S1 server with a new high-performance enterprise-grade server running Intel Scalable Gold CPU's, DDR4 ECC RAM, and RAID 10 NVMe storage. We expect this upgrade and process to take about 2 to 4 hours to fully complete, which will result in websites being intermittently unavailable during this time. Everything will remain the same, including the server hostname, nameserver, and IP addresses. No action or changes are required. If you prefer to avoid this server upgrade by migrating to another one of our datacenters or servers, please open a support ticket, and our team will assist you with migrating at a convenient time for you with little to no downtime. Please let us know if you have any questions or concerns. Best regards, Shock Hosting Team [[email protected]](mailto:[email protected]) Jul 11, 20:00:01 GMT+0 - Identified - The migration is now in progress Jul 12, 00:00:00 GMT+0 - Completed - The migration has been completed. Thank you for your patience. If you have any concerns or experience any issues, please contact us through a support ticket.

Type: Maintenance Duration: 6 hours and 44 minutes Affected Components: Chicago Jul 10, 22:05:26 GMT+0 - Identified - We are excited to announce that IL-S1 has been selected to receive a major performance upgrade. On Saturday, July 11th at 6:00 AM Chicago time (CST), we will replace the current IL-S1 server with a new high-performance enterprise-grade server running Intel Scalable Gold CPU's, DDR4 ECC RAM, and RAID 10 NVMe storage. We expect this upgrade and process to take about 3 to 6 hours to fully complete, which will result in websites being intermittently unavailable during this time. Everything will remain the same, including the server hostname, nameserver, and IP addresses. No action or changes are required. If you prefer to avoid this server upgrade by migrating to another one of our datacenters or servers, please open a support ticket, and our team will assist you with migrating at a convenient time for you with little to no downtime. Please let us know if you have any questions or concerns. Best regards, Shock Hosting Team [[email protected]](mailto:[email protected]) Jul 11, 11:41:26 GMT+0 - Identified - Sadly, due to errors in the transfer process, we are delaying this migration. We will provide an update once we hear back from cPanel's team. All accounts remain active on the original IL-S1. Jul 11, 11:00:01 GMT+0 - Identified - The migration is now in progress Jul 11, 12:24:36 GMT+0 - Identified - The migration is now underway again with fixes in place. Jul 11, 17:00:00 GMT+0 - Identified - The migration has now finished. IP assignments are now being cross-checked. Jul 11, 17:44:04 GMT+0 - Completed - The migration has been completed. Thank you for your patience. If you have any concerns or experience any issues, please contact us through a support ticket.

Type: Maintenance Duration: 10 minutes Affected Components: Jacksonville, Seattle, Denver, Los Angeles, Chicago, Tokyo, Singapore, Coventry, Sydney, Warsaw, Paris, São Paulo, Dallas, Johannesburg, Frankfurt, New York, Romania, Netherlands Jul 9, 14:52:22 GMT+0 - Identified - To mitigate a newly disclosed vulnerability, all cPanel servers are being rebooted to apply the updated kernel. Jul 9, 14:55:01 GMT+0 - Identified - Maintenance is now in progress Jul 9, 15:05:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 1 hour and 13 minutes Jul 8, 21:30:00 GMT+0 - Identified - cPanel may be inaccessible and show a license error. This appears to only affect the cPanel, WHM, and webmail user interfaces, with website functionality being unaffected. Sadly, this is an issue on cPanel's side that is affecting their licensing servers. They are aware of it and are addressing it. Jul 8, 22:42:34 GMT+0 - Resolved - cPanel has rolled out a fix and the user interfaces are now available again as servers complete the license checks.