Shock Hosting experienced a minor incident on September 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 16, 2025, 12:00 AM UTC
Type: Maintenance Duration: 1 day, 2 hours and 23 minutes Affected Components: Tokyo Sep 16, 00:00:00 GMT+0 - Identified - We are excited to announce that we have made a significant investment into upgrading our network infrastructure in Tokyo, which will greatly improve redundancy and capacity. The new network features 80 Gbps of capacity delivered over 2 x 40 Gbps fiber uplinks with full redundancy at each level in the network path. Due to this upgrade involving a full replacement of all network infrastructure, we have added additional server racks at the datacenter (Equinix TY8) to build the new network in. On September 16th, at approximately 9:00 AM Tokyo time (GMT+9), we will begin physically migrating all servers from the current server racks to the new server racks, which will benefit from the new and improved network. Servers will be migrated in small batches to minimize downtime, which will result in approximately 1 to 2 hours of downtime. We expect to complete the migration by the end of September 16th, but if not, we will pause the migration and then resume migrating servers on September 17th at approximately 9:00 AM Tokyo time (GMT+9). No action is required, as all IP addresses will remain the same. Services will automatically come back online after the migration is completed. Also, all VPS and cPanel network connections will be upgraded from 1 Gbps to 10 Gbps for extra performance. This upgrade is free of charge; no additional cost! Please open a support ticket if you have any questions or concerns. Sep 16, 09:37:13 GMT+0 - Identified - We’re pleased to share that the migration of Web Hosting and VPS services has been successfully completed. The migration of Dedicated Server services is still in progress. Our team is actively working on it, and we’ll provide another update as soon as the process is finalized. Sep 17, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully