Shock Hosting had 13 outages in the last 2 years totaling 23h 55m of downtime — averaging 0.5 incidents per month.
There were 13 Shock Hosting outages since November 17, 2025 totaling 23h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating reports of degraded network performance and intermittent connectivity issues in Amsterdam.
Our upstream has implemented a fix for a flapping port on their end, we're no longer seeing packet loss on routes. Please contact our team if you're still experiencing any networking issues.
Type: Maintenance Duration: 15 minutes Affected Components: Dallas Jul 12, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 12, 15:15:15 GMT+0 - Completed - Maintenance has completed successfully. The battery has been replaced and the node is back online. Jul 10, 22:13:34 GMT+0 - Identified - Our monitoring system has alerted us to a degraded CMOS battery inside the TX-K2 VPS node, which is hosting at least one of your servers. We have scheduled our technician in Dallas to replace the battery on Sunday, July 12th at 10:00 AM CST. The TX-K2 VPS node will need to be shut down temporarily to facilitate the battery replacement, which should only take about 5 to 10 minutes. After the battery is replaced, the node will be powered back on, and all servers will boot back up automatically. Please let us know if you have any questions or concerns. Best regards, Shock Hosting Team [[email protected]](mailto:[email protected])
Type: Maintenance Duration: 10 minutes Affected Components: Jacksonville, Seattle, Denver, Los Angeles, Chicago, Tokyo, Singapore, Coventry, Sydney, Warsaw, Paris, São Paulo, Dallas, Johannesburg, Frankfurt, New York, Romania, Netherlands Jul 9, 14:52:22 GMT+0 - Identified - To mitigate a newly disclosed vulnerability, all cPanel servers are being rebooted to apply the updated kernel. Jul 9, 14:55:01 GMT+0 - Identified - Maintenance is now in progress Jul 9, 15:05:00 GMT+0 - Completed - Maintenance has completed successfully
Type: Incident Duration: 1 hour and 13 minutes Jul 8, 21:30:00 GMT+0 - Identified - cPanel may be inaccessible and show a license error. This appears to only affect the cPanel, WHM, and webmail user interfaces, with website functionality being unaffected. Sadly, this is an issue on cPanel's side that is affecting their licensing servers. They are aware of it and are addressing it. Jul 8, 22:42:34 GMT+0 - Resolved - cPanel has rolled out a fix and the user interfaces are now available again as servers complete the license checks.