Shock Hosting Outage History

Started Oct 05, 2026, 12:20 PM UTC· resolved Oct 05, 2026, 12:40 PM UTC

1. investigating Oct 05, 2026, 12:20 PM UTC

   We are currently investigating this incident..

2. investigating Oct 05, 2026, 12:20 PM UTC

   We are currently investigating this incident.

3. resolved Oct 05, 2026, 12:40 PM UTC

   This incident has been resolved. Our upstream network provider experienced a temporary outage..

4. resolved Oct 05, 2026, 12:40 PM UTC

   This incident has been resolved. Our upstream network provider experienced a temporary outage.

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Started Sep 27, 2026, 05:37 PM UTC· resolved Sep 28, 2026, 05:32 PM UTC

1. investigating Sep 27, 2026, 05:37 PM UTC

   We are investigating reports of degraded network performance and intermittent connectivity issues in Amsterdam..

2. investigating Sep 27, 2026, 05:37 PM UTC

   We are investigating reports of degraded network performance and intermittent connectivity issues in Amsterdam.

3. resolved Sep 28, 2026, 05:32 PM UTC

   Our upstream has implemented a fix for a flapping port on their end, we're no longer seeing packet loss on routes. Please contact our team if you're still experiencing any networking issues..

4. resolved Sep 28, 2026, 05:32 PM UTC

   Our upstream has implemented a fix for a flapping port on their end, we're no longer seeing packet loss on routes. Please contact our team if you're still experiencing any networking issues.

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Started Jul 08, 2026, 09:30 PM UTC· resolved Jul 08, 2026, 10:42 PM UTC

1. identified Jul 08, 2026, 09:30 PM UTC

   cPanel may be inaccessible and show a license error. This appears to only affect the cPanel, WHM, and webmail user interfaces, with website functionality being unaffected. Sadly, this is an issue on cPanel's side that is affecting their licensing servers. They are aware of it and are addressing it.

2. identified Jul 08, 2026, 09:30 PM UTC

   cPanel may be inaccessible and show a license error. This appears to only affect the cPanel, WHM, and webmail user interfaces, with website functionality being unaffected. Sadly, this is an issue on cPanel's side that is affecting their licensing servers. They are aware of it and are addressing it. .

3. resolved Jul 08, 2026, 10:42 PM UTC

   cPanel has rolled out a fix and the user interfaces are now available again as servers complete the license checks..

4. resolved Jul 08, 2026, 10:42 PM UTC

   cPanel has rolled out a fix and the user interfaces are now available again as servers complete the license checks.

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Started Nov 21, 2025, 10:30 AM UTC· resolved Nov 27, 2025, 12:03 PM UTC

1. identified Nov 21, 2025, 10:30 AM UTC

   We are currently experiencing an issue on our DE-S1 node due to a system-level resource problem. This has temporarily affected access to cPanel/WHM and, most notably, databases. This appears to have been caused by a spike in filesystem usage. We are working to restore full functionality as soon as possible..

2. monitoring Nov 21, 2025, 07:47 PM UTC

   We have detected MySQL corruption on the DE-S1 node, which has impacted access to cPanel/WHM and several databases. To resolve this, we are preparing a careful restoration process from our backups. This involves: 1. Securing all current data to prevent losses. 2. Restoring affected databases and services from verified backups. 3. Validating data integrity and bringing all services back online. This process is complex and will take some time to complete safely. We are actively working on it and will provide regular updates as progress continues. .

3. identified Nov 22, 2025, 03:09 AM UTC

   We are still working to resolve this issue as quickly as possible. Due to the large amount of data it is taking an extended amount of time to backup and restore..

4. identified Nov 22, 2025, 01:19 PM UTC

   Accounts are still being restored. Due to the large amount of accounts and data we expect all accounts to be restored within 24 hours..

5. identified Nov 23, 2025, 06:22 AM UTC

   Restoration progress is currently around 80%. If you wish to know whether your account has been processed yet, please reach out..

6. identified Nov 23, 2025, 08:04 PM UTC

   Thank you for your patience. The majority of the restoration process is now complete. Unfortunately, \~10% of the automated restores were only partially completed. Our team is reviewing and resolving these cases individually, which may take some time. We will provide another update once this is finished..

7. resolved Nov 27, 2025, 12:03 PM UTC

   We are pleased to confirm that the restoration process has now been fully completed. We sincerely apologize for the inconvenience this incident may have caused. Our team has worked diligently to minimize impact and ensure stability moving forward. Thank you for your patience, understanding, and cooperation throughout this period. We truly appreciate your support. If you experience any issues or need assistance, please feel free to contact our support team..

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Started Sep 08, 2025, 09:33 AM UTC· resolved Sep 08, 2025, 10:34 AM UTC

1. investigating Sep 08, 2025, 09:33 AM UTC

   We are currently investigating an outage with NY-S4; it appears to be refusing to power up, so the DC tech will be investigating further..

2. resolved Sep 08, 2025, 10:34 AM UTC

   The machine's power cables were reseated, and it is now booting up. All services should be back online..

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Started Sep 02, 2025, 03:42 PM UTC· resolved Sep 02, 2025, 04:01 PM UTC

1. identified Sep 02, 2025, 03:42 PM UTC

   PDU-B in our West Chicago rack is currently experiencing failures, causing intermittent power; replacement is being arranged..

2. resolved Sep 02, 2025, 04:01 PM UTC

   The PDU has been replaced; all affected services should be back online..

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Started Sep 01, 2025, 11:06 AM UTC· resolved Sep 01, 2025, 11:54 AM UTC

1. investigating Sep 01, 2025, 11:06 AM UTC

   We are aware of an outage in Frankfurt and are investigating the cause..

2. resolved Sep 01, 2025, 11:54 AM UTC

   Our datacenter provider claimed they had not received our monthly rent payment, but after we provided proof, they located the payment and restored our service. .

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Started Jun 06, 2025, 05:10 AM UTC· resolved Jun 06, 2025, 06:09 AM UTC

1. investigating Jun 06, 2025, 05:10 AM UTC

   We are currently investigating this incident..

2. resolved Jun 06, 2025, 06:09 AM UTC

   This outage was due to faulty memory causing the server to enter a boot loop. The server has been brought back online and we will schedule a replacement of the faulty memory as soon as possible..

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Started Feb 09, 2025, 12:00 PM UTC· resolved Feb 09, 2025, 12:00 PM UTC

1. identified Feb 09, 2025, 12:00 PM UTC

   As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..

2. identified Feb 09, 2025, 12:00 PM UTC

   Maintenance is now in progress.

3. completed Feb 09, 2025, 02:13 PM UTC

   Maintenance has completed successfully..

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Started Feb 09, 2025, 11:00 AM UTC· resolved Feb 09, 2025, 11:00 AM UTC

No vendor updates were posted for this incident.

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