Shock Hosting incident

License error on cPanel/WHM

Minor Resolved

Shock Hosting experienced a minor incident on July 8, 2026, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 09:30 PM UTC
Resolved
Jul 08, 2026, 10:42 PM UTC
Duration
1h 12m
Detected by Pingoru
Jul 08, 2026, 09:30 PM UTC

Update timeline

  1. identified Jul 08, 2026, 09:30 PM UTC

    cPanel may be inaccessible and show a license error. This appears to only affect the cPanel, WHM, and webmail user interfaces, with website functionality being unaffected. Sadly, this is an issue on cPanel's side that is affecting their licensing servers. They are aware of it and are addressing it.

  2. resolved Jul 08, 2026, 10:42 PM UTC

    cPanel has rolled out a fix and the user interfaces are now available again as servers complete the license checks.