ShipWorks Outage History

Started Sep 17, 2026, 03:41 PM UTC· resolved Sep 23, 2026, 04:04 PM UTC

1. investigating Sep 17, 2026, 03:41 PM UTC

   ShipWorks Engineers are aware of the technical issues impacting Shopify Downloads. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

2. resolved Sep 23, 2026, 04:04 PM UTC

   This incident has been resolved.

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Started Jul 14, 2026, 02:04 PM UTC· resolved Jul 14, 2026, 07:17 PM UTC

1. investigating Jul 14, 2026, 02:04 PM UTC

   ShipWorks Engineers are aware of the technical issues impacting USPS label creation. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

2. monitoring Jul 14, 2026, 06:26 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 14, 2026, 07:17 PM UTC

   This incident has been resolved.

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Started May 22, 2026, 09:50 PM UTC· resolved Jul 01, 2026, 02:59 PM UTC

1. monitoring May 22, 2026, 09:50 PM UTC

   Effective May 22, 2026 GlobalPost’s Southern California (LAX/Cypress, CA) processing hub has temporarily suspended operations due to a local evacuation order following a chemical leak. All pickups and drop-offs in the LAX area will be delayed, and packages currently at the facility are being held.

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Started Mar 05, 2026, 05:11 PM UTC· resolved Jul 01, 2026, 02:59 PM UTC

1. monitoring Mar 05, 2026, 05:11 PM UTC

   Due to the situation in the Middle East, several carriers are either closely monitoring or adjusting their availability. UPS is closely monitoring the situation and using established contingency plans to manage its operations safely and efficiently. FedEx has resumed pickup and delivery services across the Middle East, where it is safe to do so. Customers shipping to or from the region will experience extended transit times. USPS: Specific military ZIP Codes across Europe and the Middle East are suspended temporarily for all mailing services until further notice. GlobalPost: Several Middle Eastern countries are temporarily suspended for all mailing services until further notice. For the most up-to-date information, please visit each carrier’s service alert pages linked above.

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Started Jan 09, 2026, 10:59 PM UTC· resolved Mar 05, 2026, 05:08 PM UTC

1. investigating Jan 09, 2026, 10:59 PM UTC

   Dimensional weight (International) – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.

2. resolved Mar 05, 2026, 05:08 PM UTC

   This incident has been resolved.

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Started Dec 08, 2025, 02:20 PM UTC· resolved Jan 09, 2026, 10:57 PM UTC

1. monitoring Dec 08, 2025, 02:20 PM UTC

   The potential for extremely high volume between some US Postal codes may add one day in transit to a limited number of air shipments. UPS 2nd Day Air® shipments on December 15,16 and 17, 2025 & UPS 3 Day Select® shipments on December 1,2,8,9,15 and 16, 2025 Learn more.

2. resolved Jan 09, 2026, 10:57 PM UTC

   This incident has been resolved.

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Started Nov 19, 2025, 02:40 PM UTC· resolved Nov 20, 2025, 02:59 PM UTC

1. investigating Nov 19, 2025, 02:40 PM UTC

   ShipWorks Support is aware of the technical issues impacting our support phone lines. We are actively monitoring the status of these issues and will provide updates as they become available to us. Thank you for your patience!

2. resolved Nov 20, 2025, 02:59 PM UTC

   Thank you for your patience while our teams worked to resolve our support issues.

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Started Nov 18, 2025, 02:47 PM UTC· resolved Nov 18, 2025, 08:39 PM UTC

1. identified Nov 18, 2025, 02:47 PM UTC

   ShipWorks is aware of the technical issues impacting CloudFlare services. This may have a residual impact on some ShipWorks services. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the carrier's status page, Visit the Cloudflare Status Page

2. identified Nov 18, 2025, 02:48 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Nov 18, 2025, 08:39 PM UTC

   This incident has been resolved.

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Started Nov 07, 2025, 10:24 PM UTC· resolved Jan 09, 2026, 10:58 PM UTC

1. investigating Nov 07, 2025, 10:24 PM UTC

   An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments: The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, see details here.

2. resolved Jan 09, 2026, 10:58 PM UTC

   This incident has been resolved.

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Started Nov 07, 2025, 06:23 PM UTC· resolved Nov 07, 2025, 08:07 PM UTC

1. investigating Nov 07, 2025, 06:23 PM UTC

   ShipWorks is aware of the technical issues impacting user's ability to insure shipments with Insureship. We are in contact with Insureship and we are actively monitoring the status of these issues. We will provide updates as they become available. Thank you for your patience!

2. resolved Nov 07, 2025, 08:07 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 04:14 PM UTC· resolved Oct 20, 2025, 10:13 PM UTC

1. identified Oct 20, 2025, 04:14 PM UTC

   ShipWorks is currently experiencing performance issues due to an ongoing AWS service issue. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can view the AWS Health Dashboard here: AWS Status Page .

2. resolved Oct 20, 2025, 10:13 PM UTC

   Thank you for your patience while our integrators worked to resolve your issues. Please close and reopen ShipWorks Platforms in order to reflect the changes made.

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Started Sep 26, 2025, 01:08 PM UTC· resolved Jan 09, 2026, 10:58 PM UTC

1. monitoring Sep 26, 2025, 01:08 PM UTC

   Canada Post: Canada Post and the CUPW have reached agreements in principle but have yet to finalize tentative collective agreements for signing. At this time, strike/lockout activity is suspended. Learn more. USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. Learn more.

2. resolved Jan 09, 2026, 10:58 PM UTC

   This incident has been resolved.

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Started Aug 21, 2025, 06:49 PM UTC· resolved Aug 21, 2025, 08:22 PM UTC

1. investigating Aug 21, 2025, 06:49 PM UTC

   ShipWorks is aware of the technical issues impacting the Shopify integration. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

2. resolved Aug 21, 2025, 08:22 PM UTC

   This incident has been resolved.

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Started Aug 14, 2025, 02:56 PM UTC· resolved Aug 14, 2025, 05:47 PM UTC

1. monitoring Aug 14, 2025, 02:56 PM UTC

   ShipWorks is aware of the technical issues impacting UPS rate. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

2. resolved Aug 14, 2025, 05:47 PM UTC

   This incident has been resolved.

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Started Aug 08, 2025, 04:13 PM UTC· resolved Aug 08, 2025, 08:18 PM UTC

1. identified Aug 08, 2025, 04:13 PM UTC

   ShipWorks Engineers are aware of the technical issues impacting some merchants using Shopify Marketplaces. Merchants are reporting seeing an "Invalid sales_order_id." error in the software when sending shipment notifications for Shopify orders. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

2. monitoring Aug 08, 2025, 04:26 PM UTC

   A fix has been implemented and we are monitoring the results. If you are still impacted by this issue, please don't hesitate to reach out to us and we can investigate your case further.

3. resolved Aug 08, 2025, 08:18 PM UTC

   This incident has been resolved.

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Started Jul 07, 2025, 02:14 PM UTC· resolved Jul 07, 2025, 06:51 PM UTC

1. investigating Jul 07, 2025, 02:14 PM UTC

   ShipWorks Engineers are aware of the technical issues impacting some customers' ability to create SCAN Forms for USPS shipments. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

2. identified Jul 07, 2025, 04:32 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 07, 2025, 04:46 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 07, 2025, 06:51 PM UTC

   This incident has been resolved.

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Started Jun 09, 2025, 10:48 PM UTC· resolved Aug 25, 2025, 09:41 PM UTC

1. monitoring Jun 09, 2025, 10:48 PM UTC

   DHL Express is fully prepared and has contingency plans in place during labor disruptions to continue servicing its customers. Effective June 8, 2025, you may continue printing shipping labels destined for Canada through DHL Express from ShipWorks.

2. monitoring Jun 16, 2025, 11:49 PM UTC

   DHL Express shipping operations in Canada will be suspended effective Friday, June 20, 2025, at 12 a.m. E.T. As a result, DHL Express will suspend the collection of shipments destined to or dispatched from Canada as of Tuesday, June 17 at 9 p.m. E.T. until further notice. More info: https://express-resources.dhl.com/Labour-Negotiation-Updates-EN.html

3. monitoring Jun 30, 2025, 09:34 PM UTC

   Effective Monday, June 30th, DHL Express has restored all services in Canada to normal operations.

4. resolved Aug 25, 2025, 09:41 PM UTC

   Thank you for your patience while we monitored our partner integration.

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Started Apr 02, 2025, 12:00 AM UTC· resolved May 01, 2025, 02:19 PM UTC

1. monitoring Apr 02, 2025, 12:00 AM UTC

   Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels. For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ShipWorks insurance starting at $0.99 per $100 of insured value. For more info, please visit Our ShipWorks Insurance Guide.

2. resolved May 01, 2025, 02:19 PM UTC

   This incident has been resolved.

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Started Feb 20, 2025, 01:43 PM UTC· resolved Feb 21, 2025, 01:11 AM UTC

1. investigating Feb 20, 2025, 01:43 PM UTC

   ShipWorks Engineers are aware of the technical issues impacting some FedEx services. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

2. monitoring Feb 20, 2025, 08:47 PM UTC

   A fix has been implemented to resolve the issue preventing merchants from processing FedEx shipments. Please upgrade your ShipWorks application to the latest version by visiting our Download Page. Once upgraded to version 12.3.1.15652, you will no longer experience the error preventing FedEx labels from printing.

3. resolved Feb 21, 2025, 01:11 AM UTC

   Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Please upgrade your ShipWorks Platforms to version 12.3.1.15652 to reflect the changes made.

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Started Jan 22, 2025, 02:16 PM UTC· resolved Jan 22, 2025, 05:05 PM UTC

1. investigating Jan 22, 2025, 02:16 PM UTC

   ShipWorks Engineers are aware of the technical issues impacting FedEx shipments. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

2. resolved Jan 22, 2025, 05:05 PM UTC

   Thank you for your patience while ShipWorks Engineers worked to resolve your issues.

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Started Jan 21, 2025, 02:45 PM UTC· resolved Jan 22, 2025, 03:32 AM UTC

1. investigating Jan 21, 2025, 02:45 PM UTC

   ShipWorks Engineers are aware of the technical issues impacting the ability to import orders. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

2. resolved Jan 22, 2025, 03:32 AM UTC

   Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Please close and reopen ShipWorks Platforms to reflect the changes made.

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Started Jan 07, 2025, 09:27 PM UTC· resolved Jan 11, 2025, 12:37 AM UTC

1. monitoring Jan 07, 2025, 09:27 PM UTC

   In honor of former President, Jimmy Carter, USPS will observe a National Day of Observance on Thursday, January 9th. On this day, mail deliveries, retail services, and administrative office activity will be temporarily suspended. Commercial drop-offs will continue to be accepted and processed and limited package delivery will occur to prevent impacts. Regular operations will resume on Friday, January 10th. More info: https://postalpro.usps.com/node/13715

2. resolved Jan 11, 2025, 12:37 AM UTC

   This incident has been resolved.

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Started Dec 10, 2024, 01:51 PM UTC· resolved Dec 10, 2024, 02:57 PM UTC

1. investigating Dec 10, 2024, 01:51 PM UTC

   ShipWorks Engineers are aware of the technical issues impacting FedEx. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

2. resolved Dec 10, 2024, 02:57 PM UTC

   Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Please close and reopen ShipWorks Platforms to reflect the changes made.

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Started Nov 27, 2024, 11:13 PM UTC· resolved Jan 17, 2025, 10:37 PM UTC

1. monitoring Nov 27, 2024, 11:13 PM UTC

   Effective Monday, January 6, 2025, USPS will resume full service to Canada and begin accepting mail and packages again. Starting Monday, January 6, 2025, you can create and print USPS labels destined for Canada using your ShipWorks account. Please note that due to the recent CUPW strike and accumulated backlog, shipments may experience delays. GlobalPost: Effective Monday, January 6, 2025, GlobalPost has resumed full service to Canada, including P.O. Boxes and previously restricted postal codes, and is now accepting mail and packages again for these destinations.

2. monitoring Dec 11, 2024, 10:28 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Dec 20, 2024, 07:22 PM UTC

   Please see below for the latest updates as of December 20, 2024

4. monitoring Dec 20, 2024, 07:23 PM UTC

   Please see below for the latest updates as of December 20, 2024

5. monitoring Jan 06, 2025, 08:21 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Jan 17, 2025, 10:37 PM UTC

   This incident has been resolved.

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