ShipWorks incident

"Missing OrderNumber" Error on Shopify Downloads

Minor Resolved View vendor source →

ShipWorks experienced a minor incident on September 17, 2026 affecting Shopify, lasting 6d. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 03:41 PM UTC
Resolved
Sep 23, 2026, 04:04 PM UTC
Duration
6d
Detected by Pingoru
Sep 17, 2026, 03:41 PM UTC

Affected components

Shopify

Update timeline

  1. investigating Sep 17, 2026, 03:41 PM UTC

    ShipWorks Engineers are aware of the technical issues impacting Shopify Downloads. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

  2. resolved Sep 23, 2026, 04:04 PM UTC

    This incident has been resolved.