ShipWorks experienced a minor incident on May 15, 2025 affecting UPS, lasting 133d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2025, 10:48 PM UTC
Effective Friday, May 23, 2025, Canada Post continues to operate with CUPW banning overtime work. Customers may experience delays. At this time, there are NO rotating strikes or national work stoppages. Learn more: www.canadapost-postescanada.ca U.S. Carrier Update Effective Friday, May 23, 2025, GlobalPost Economy International and Standard International services to Canada are back to normal operations and available. Effective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound.
- investigating May 16, 2025, 03:59 PM UTC
We are continuing to investigate this issue.
- investigating May 21, 2025, 08:35 PM UTC
We are continuing to investigate this issue.
- investigating May 23, 2025, 04:52 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 30, 2025, 09:40 PM UTC
CUPW-represented employees to vote on Canada Post’s final offers between July 21 and August 1. Canada Post will keep customers informed about the results of the vote and remains committed to delivering reliable service as the trusted delivery partner. Learn more: www.canadapost-postescanada.ca U.S. Carrier Update Effective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound.
- resolved Sep 26, 2025, 01:06 PM UTC
Thank you for your patience while our integrators worked to resolve your issues. Please close and reopen ShipWorks Platforms in order to reflect the changes made. *****MUST CHOOSE COMPONENT TO RESOLVE THEN DELETE THIS LINE!!*****