ShipWorks experienced a minor incident on October 6, 2025 affecting Phone Support, lasting 23h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support
Update timeline
- investigating Oct 06, 2025, 01:52 PM UTC
ShipWorks Support is aware of the technical issues impacting our support services. We are actively monitoring the status of these issues and will provide updates as they become available to us. Thank you for your patience!
- investigating Oct 06, 2025, 08:35 PM UTC
ShipWorks Support is aware of the technical issues impacting our support services. We are actively monitoring the status of these issues and will provide updates as they become available to us. Thank you for your patience!
- resolved Oct 07, 2025, 12:58 PM UTC
Thank you for your patience while ShipWorks Engineers worked to resolve your issues.