Shipup incident

API slowness and intermittent timeouts

Minor

Ongoing since 11:19 AM UTC, affecting API (Global health) and API (Feedback) and 1 more.

investigating Nov 12, 2026, 11:19 AM UTC

We’re investigating an issue causing slow responses and intermittent timeouts on some API requests, including order retrieval. Customers may also experience general slow loading in the dashboard. Our team is working to restore normal performance, and we’ll share updates as we learn more.

Started: Nov 12, 2026, 11:19 AM UTC
Resolved: Ongoing
Duration: ● 23m
Detected by Pingoru: Nov 12, 2026, 11:19 AM UTC

Affected components

API (Global health)API (Feedback)API (Orders / Trackers)API (Jobs)API (SDE (Smart Delivery Estimate))Web clients (Retailer Back-Office)

Update timeline

investigating Nov 12, 2026, 11:19 AM UTC

We’re investigating an issue causing slow responses and intermittent timeouts on some API requests, including order retrieval. Customers may also experience general slow loading in the dashboard. Our team is working to restore normal performance, and we’ll share updates as we learn more.

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