Shipup incident

Zendesk integration is broken

Major Ongoing

Shipup is currently experiencing a major incident affecting Notifications (Zendesk), which began 49d ago. The vendor's full update timeline is below.

Started
Sep 02, 2026, 12:00 PM UTC
Resolved
Ongoing
Duration
● 49d 1h
Detected by Pingoru
Sep 02, 2026, 12:00 PM UTC

Affected components

Notifications (Zendesk)

Update timeline

  1. identified Sep 02, 2026, 12:00 PM UTC

    We've had a major issue as part of Zendesk's ongoing efforts to migrate from API Key usage to OAuth. On September 2nd, an incident caused us to lose all valid OAuth tokens. We will contact with necessary actions to restore the integration

  2. monitoring Sep 07, 2026, 08:02 AM UTC

    We have communicated the recommended next steps to all affected clients through in-app banners and are actively monitoring their progress. We have also implemented additional safeguards to help prevent similar issues from occurring again.