Shippo incident

Elevated error rate on ontrac Transaction API

Critical Resolved View vendor source →

Shippo experienced a critical incident on August 13, 2026 affecting OnTrac, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 12:51 PM UTC
Resolved
Aug 13, 2026, 04:37 PM UTC
Duration
3h 46m
Detected by Pingoru
Aug 13, 2026, 12:51 PM UTC

Affected components

OnTrac

Update timeline

  1. investigating Aug 13, 2026, 12:51 PM UTC

    We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

  2. monitoring Aug 13, 2026, 04:09 PM UTC

    Carrier confirmed its unplanned outage on their end and their IT team working on the fix , we started seeing the recovery so keeping this in a monitoring state

  3. resolved Aug 13, 2026, 04:37 PM UTC

    Issue has been fully resolved and service back to operational.