Shippo experienced a major incident on October 16, 2026 affecting Canada Post, lasting 4h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Canada Post
Update timeline
- investigating Oct 16, 2026, 10:57 AM UTC
Hi Team, we are currently observing an elevated error rate on Canada Post's Shipment API. Rate quotes will be unavailable, and label generation may fail as a downstream impact. We have reached out to Canada Post and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
- resolved Oct 16, 2026, 03:43 PM UTC
The issue has been resolved and the service is now operational.