Shippo incident

Elevated error rate on Canada post Shipment API

Critical Resolved View vendor source →

Shippo experienced a critical incident on August 7, 2026 affecting Canada Post, lasting 13h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 04:35 AM UTC
Resolved
Aug 07, 2026, 06:24 PM UTC
Duration
13h 48m
Detected by Pingoru
Aug 07, 2026, 04:35 AM UTC

Affected components

Canada Post

Update timeline

  1. investigating Aug 07, 2026, 04:35 AM UTC

    We have detected an elevated error rate from Canada Post Shipment API. We have reached out to the carrier and are actively monitoring the status of this issue and will keep you posted on this.

  2. identified Aug 07, 2026, 02:18 PM UTC

    Canada Post has confirmed that their IT team is actively working to resolve the issue, and we'll keep you updated as soon as we receive any new information

  3. resolved Aug 07, 2026, 06:24 PM UTC

    This incident has been resolved.