Shippo incident

Elevated error rate on Deutsche Post Transaction API

Major Resolved View vendor source →

Shippo experienced a major incident on July 31, 2026 affecting Deutsche Post, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 10:55 PM UTC
Resolved
Aug 01, 2026, 12:45 AM UTC
Duration
1h 49m
Detected by Pingoru
Jul 31, 2026, 10:55 PM UTC

Affected components

Deutsche Post

Update timeline

  1. investigating Jul 31, 2026, 10:55 PM UTC

    We have detected an elevated error rate from Deutche post Transaction API. Our team has contacted the carrier, and we are monitoring the situation. During this time, label generation will be unavailable; please retry once the carrier's API is restored.

  2. monitoring Jul 31, 2026, 11:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2026, 12:45 AM UTC

    This incident has been resolved.