Shippo incident

Elevated error rate on DHL eCommerce Transaction API

Critical Resolved View vendor source →

Shippo experienced a critical incident on July 29, 2026 affecting DHL eCommerce, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 07:25 PM UTC
Resolved
Jul 29, 2026, 07:48 PM UTC
Duration
22m
Detected by Pingoru
Jul 29, 2026, 07:25 PM UTC

Affected components

DHL eCommerce

Update timeline

  1. investigating Jul 29, 2026, 07:25 PM UTC

    We have detected an elevated error rate from DHL eCommerce Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

  2. identified Jul 29, 2026, 07:27 PM UTC

    Carrier Confirmed they have an major outage on their end ,they are actively working on this to resolve the issue

  3. resolved Jul 29, 2026, 07:48 PM UTC

    This incident has been resolved.