Shippo incident

Elevated error rate on Colissimo Transaction

Critical Resolved View vendor source →

Shippo experienced a critical incident on January 2, 2026 affecting Colissimo, lasting 6h 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2026, 09:44 AM UTC
Resolved
Jan 02, 2026, 04:24 PM UTC
Duration
6h 39m
Detected by Pingoru
Jan 02, 2026, 09:44 AM UTC

Affected components

Colissimo

Update timeline

  1. investigating Jan 02, 2026, 09:44 AM UTC

    We have detected an elevated error rate from Colissimo's Tracking & Transaction API. The carrier appears to be experiencing an outage on their side and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

  2. resolved Jan 02, 2026, 04:24 PM UTC

    This incident has been resolved.